Ciber Global: It Site Manager

HTC Global Services wants you.

Come build new things with us and advance your career.

At HTC Global you’ll collaborate with experts.

You’ll join successful teams contributing to our clients’ success.

You’ll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies At HTC Global Services our consultants have access to a comprehensive benefits package.

Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Description: The US non-manufacturing team supports sites to ensure major issues (network) and new tool implementation are addressed to protect Business Operations.

We partner with all IT Service providers to continually improve our services.

We support about 180 buildings across the US with most of them centralized in SEMI.

No travel is required outside of SEMI, however, as an IT Site Manager you are required to be on-site 4-5 days a week.

Responsibilities: Assist with coordinating new technology, processes, infrastructure changes, products, and services to protect on-going business operations such as, PC Renewal, Managed Print Service, Hardware Maintenance Program, Global Client, OS Changes, Network, File and Print Server, IT Fit Initiatives, etc.

Coordination of infrastructure for new, existing and decommissioned/closing US non-manufacturing buildings.

Assist with the planning and coordination of infrastructure readiness in support of moves of groups of employees between or within buildings.

Assist with the planning and support for special events (e.G., UAW negotiations, Executive Conferences).

Manage site MDF/IDF Closet Maintenance and audits for assigned buildings.

Lead the escalation of major site and/or multiple user issues/tickets (e.G., Wi-Fi issues for areas of the site like conference rooms).

Manage IT Device Disposal Process for assigned buildings.

Provide ad-hoc customer education and enforce compliance with ITSP and GRCs.

Assist CIRT in contacting customers and mitigating security risks such as compromised devices.

Backup for Parts Warehouses: Lead bridge calls for issues in Parts Warehouses between business and IT until resolution.

Additionally, visiting the local parts warehouse as needed and helping to provide ongoing IT support for all IT infrastructures.

Skills Required: Excellent written and verbal communications.

Aptitude to pick up new technologies, like SharePoint forms programming, O365 overall, new iOS upgrades.

Experience Preferred: General Project Management Skills, like timely response and prioritization of tasks.

Ability to analyze data, large data sets that may come from other service providers that need our assistance.

Ability to work in a high-pressure environment.

Customer focused with excellent communication skills.

Self-starter with ability to multi-task and shift priorities.

Proficient in Digital Tools and platforms in the environment, like EIDM (security tool), SharePoint, WebEx Conferencing, WebEx Teams, Shared Drives, other.

Plant or production experience.

Working knowledge of BMC Remedy, Request Center, Windows 7, Windows 10, SCCM, Symantec, TCP/IP, hardware platforms, Encryption, and Remote Connectivity Working.

Knowledge of Local and Wide Area Networking.

Working knowledge of Printer Connectivity.

Working Knowledge of Active Directory.

IT Certifications in Project Management.

Digital Worker.

Knowledge of Reverse VPN equipment.

Knowledge of latest conference room technology.

Basic programming skills, like Power Apps in O365.

Camtasia Video recording.

Education Required: B.S.

Information Systems, Computer Science or equivalent work experience in the requested field.

Find a purpose Help clients embrace emerging technologies.

Create inventive solutions and meet intriguing client challenges.

Solve, fix, design and innovate.

Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.

Move ahead Our success as a company is built on practicing inclusion and embracing diversity.

HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

Together we work to create and maintain an environment where everyone feels valued, included, and respected.

At HTC Global Services, our differences are embraced and celebrated.

HTC is an Equal Opportunity Employer.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce HTC is proud to be recognized as a National Minority Supplier.

About HTC Global Services Shaping careers since 1990 our long tenured employees are a testimony of the work culture.

Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.