Chase Card Services – Partner & Vendor Management Process Manager II

About This Position: The Partner & Vendor Management Process Manager II role is responsible for the day-to-day oversight and operational management of partners/vendors by closely collaborating with internal and external parties to ensure the customers’ rewards earn and redemption activities are executed timely and accurately.

This role will join a talented team to progress the firm’s goals to drive customer engagement and satisfaction and become part of a key pillar within the Loyalty Center of Excellence.

This position sits within the Loyalty team of Connected Commerce, a key business within Chase’s Consumer & Community Banking group.

Responsibilities: This role will collaborate with Loyalty partners and vendors to provide a seamless experience for our Loyalty customers.

This position will be responsible for daily operations support such as issue resolution and customer escalations, and for hosting regular meetings to prepare for planned outages/releases, including customer notification, testing and issue resolution, as well as address issues that may result from unplanned outages or technical breaks.

This person will interact regularly with partners and vendors to ensure service quality, system response and other obligations are met with responsibility for third-party risk oversight including maintenance of procedures and enforcement of policies and contractual agreements.

The role will also support onboarding of new vendors/partners and launch of new products or promotions as driven by Connected Commerce objectives.

Qualifications: BS/BA degree (preferred) or equivalent experience 3+ years of demonstrated experience in vendor, partner, or relationship management Experience with third party risk oversight (preferred) Demonstrated proficiency with Microsoft Office (e.g., Excel, PowerPoint) Ideal Candidates Would Be Able to Do the Following: Demonstrate excellent relationship management, organizational and time management skills, and the ability to partner with internal stakeholders and external vendors to prioritize and deliver initiatives Be a strong decision-maker and problem-solver with attention to detail and excellent logical thinking skills to understand and analyze business processes, identify risks, and propose solutions Be results-oriented, resourceful, and a go-getter who adapts quickly to changing environments and needs and proactively bring ideas to the table to drive efficiencies and engagement Promote a strong controls environment, adhere to risk/control, procedure, and process expectations, while appropriately delivering what’s best for the customer Be a team player with strong collaboration skills, passionate about moving the business forward and supporting our teams and partners as needed to improve the customer experience Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic.

JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce.

These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks.

Requirements may change in the future with the evolving public health landscape.

JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans