Center Director II

Planned Parenthood Northern California (PPNorCal) is currently seeking a full-time Center Director II at our San Ramon location.

The Center Director II has direct oversightfor the overall development, management, and supervision of center staff and services at the designated health center site.

The Center Director is responsible for the internal systems and personnel management of the health center while assuring compliance with regional and state regulations and standards, and cost-effective functioning while providing excellent, responsive, patient-centered services.

This is an exempt, full-time position, working 40 hours per week including evenings and Saturdays as needed.

CLOSING DATE: Until Filled APPLICATION INSTRUCTIONS: **Please include a cover letter along with your resume when applying for this position.** ESSENTIAL RESPONSIBILITIES* Monitor patient volume, capacity and productivity for assigned health center.

Create and maintain staffing levels and appointment schedule templates that meet or exceed PPFA productivity goals for visits/hour and RVU, and meet or exceed annual estimated visits proposed in organization annual budget.* Achieve health center’s annual goals regarding number of patients served, patient waiting time, appointment show rate, and customer satisfaction.* Ensure that business and clinical processes are “patient friendly”.

Encourage innovation and creative thinking in finding opportunities to serve the customer better.

Handle any patient complaints.* Ensure processes are in place and followed for excellent clinical quality, and patient and staff safety, including successful completion, and remediation of audits.

Coordinate Quality Assurance program along with Lead Clinician/Physician.* Oversee maintenance of facility and manage inventory of equipment and supplies.* Provide direct patient care approximately 10-20% of the time.* Plan and implement new programs and services as needed.* Assist in managing specific grants and grant personnel as indicated by the VP of Clinical Operations and Compliance.* Cultivate collaborative working relationships with community agencies and organizations to meet the community and PPNorCal needs in the region.

Represents the organization at meetings, community events, and conferences.* Develop, motivate, coach and train health center staff in building customer service-oriented center teams.

Coach clinic supervision in day-to-day health center processes and encourage the development of skills relating to workflow processes.* Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions.

Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond.* Document performance concerns and actions when necessary.

Alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior.* Lead, motivate, coach and perform on-the-job training for all team members: program managers, non-licensed staff and clinicians.

Participate in a team approach to patient care, being cognizant of and responsive to the needs of patients and all health center team members.* Develop an effective leadership style with team members.

Provide timely feedback and performance evaluation reviews with staff.* Participate in affiliate Center Management meetings.* Collaborate with other organizational departments to provide an array of community services SUPERVISORY RESPONSIBILITIES* May directly supervise 1-4 subordinate supervisors such as Program Managers and Lead Clinicians and between 4-12 center employees such as RHS IV-Program Coordinators and Clinicians.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE* Bachelor’s degree (B.

A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS, ABILITIES, QUALIFICATIONS* Leadership skills including vision, enthusiasm, common sense, proven management skills, and a commitment to excellent customer service and the mission of Planned Parenthood.* Two or more years experience in health care supervision/management including personnel management, program management and fiscal management.* Direct patient care experience, preferably in women’s health/reproductive health care.

Experience in family practice or community health preferred.* Commitment to working with low-income and culturally-diverse patients with an emphasis on prevention and empowerment.* Community Development experience preferred.* Knowledge of the assigned county preferred.* Flexibility, creativity, ability to tolerate ambiguity and change, andanalyze and adapt to new or changing situations while exhibiting effective leadership skills.* Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment.* Ability to influence and secure cooperation from others, and works collaboratively toward “win-win” solutions.* Ability to communicate effectively, make decisions, solve problems and function as a team leader.* Excellent organizational skills, a sense of responsibility and a high level of motivation.* Ability to think and act strategically.* Bilingual English/Spanish preferred.* Commitment to quality healthcare.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity.

PPNorCal values collaboration between employees of diverse backgrounds and experiences.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity.

PPNorCal values collaboration between employees of diverse backgrounds and experiences.

Planned Parenthood Northern California generates healthier communities through the delivery of quality sexual and reproductive health care services.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties.

Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance or immigration status.

We care.

No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention.

We provide a full range of services including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.