Center Director

THE ROLE

It’s simple, and it’s awesome.

You and your team of highly skilled educators will work to help each student get into their dream colleges.

You will professionally manage and grow C2 Education Geographic Trade Area (GTA) Operations.

This includes delivering outstanding academic experiences and successful outcomes for our students, and engaging in conferences with their parents both in-person and via virtual online video; growing enrollments and renewals; and managing operations to C2 standards in a hybrid (virtual and in-center) operating environment.

The Center Director leads the GTA team, tracks student progress, conducts student and family conferences and academic guidance sessions, and upholds high-quality customer service.

The Center Director is the “Face of C2 Education” and is a Brand Ambassador.

In order to support you, C2 has invested in a very thorough 5 week onboarding program.

This will position you to accelerate your success leading your GTA.

WHO IS C2 EDUCATION?

C2 Education is the nation’s fastest-growing network of personal tutoring for SAT/ACT test preparation, schoolwork help, and college admissions planning.

We have helped over 50,000 students in elementary school, middle school, and high school enhance their educational opportunities by offering customized curricula, personalized attention, and a wide variety of enrichment services.

• C2 Education has some of the smartest and skilled teachers in the industry.

Our teachers score at or above the 95th percentile in subjects they will teach and go through extensive teacher training. 

• Our curriculum for the SAT, ACT, AP tests, math, reading, and writing is unique, comprehensive, and extensive.

Our proprietary SAT curriculum alone contains over 10,000 questions for students to study with. 

Our Mission: “At C2, we believe in our students and in their potential for greatness.

We take students towards their dreams.

C2 helps our students and their families benefit from a better education, now and always.” 

We believe that every student has great potential for academic and personal growth.

We are more than a test prep center.

Our expertise, personalized curricula, and college counseling resources set us apart. 

RESPONSIBILITIES OF THE JOB :
Ensure delivery of C2 programs and initiatives for our families in alignment with our Mission.
Create academic plans for students, and manage teachers to deliver student outcomes.
Oversee student testing and monitoring of all students’ academic progress.
Manage center lead contacts
Conduct conferences inside the center (unless customer prefers virtual) with prospective customers to review their child’s needs and deliver new enrollments for C2’s programs and services.

Ensure contracts are complete and accurate.
Conduct conferences inside the center (unless customer prefers virtual) with parents and students to review progress, adjust academic plans, and renew enrollments.
Develop and maintain relationships with local schools and business communities and actively participate in community events as a C2 representative.
Develop and execute local marketing activities, as well as companywide marketing programs.
Recruit, hire, manage and provide ongoing development and support to teachers and center staff.
Meet enrollment targets and operational excellence standards.

Operational standards include our standards relating to process, controls, and compliance on finance, HR, and academics.
Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
Other responsibilities – as required by the business

KEY COMPETENCIES DEMONSTRATED BY OUR SUCCESSFUL CENTER DIRECTORS

Mission Driven
Highly motivated by the opportunity to help students and their families achieve their academic goals in order to enhance their opportunities for the future and change their lives.

Love learning and helping others learn.

Relish building relationships with students and their families.

Growth Driven
Ability to directly align parent and student needs with the benefits of C2 programs and services to create both new enrollments and existing customer renewals.
Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments.
Customer Focus
Meets the expectations and requirements of internal and external customers.
Exhibits professional and approachable demeanor; understands they are often the “Face of C2 Education”.
Fosters an environment of open communication with students and parents to ensure a positive and effective relationship
Passion for Results
Consistently achieves key performance indicators on a month-to-month basis
Ability to prioritize and focus on key objectives, which may change from month to month
Demonstrates persistence and follow up.
Works well with others
Inspires energy in others, especially center team
Relationships are based on respect, partnership, and support rather than position and hierarchy
Team Leadership
Inspires energy in other, especially center team
Relationships are based on respect, partnership, and support rather than position and hierarchy
Recruits, develops, and manages performance of center team
Personal Drive and Development
Possesses intrinsic motivation

Communications
Effective communications both in virtual and in-center environments
Proficient in using all communication media including in person, phone, and video
Ability to build engagement and trust in virtual relationships, whether with customers or with team members
Hybrid Work Environment
Learning agility – able to adapt to changes in work environment by changing behaviors as required.

Able to acquire new skills as required
Time management, planning, and prioritization
Ability to manage and growth a full network of virtual relationships
High tolerance for ambiguity
 

POSITION QUALIFICATIONS:

Bachelor’s Degree required
3-5 years progressive career growth in management or consultative sales
Experience managing in a virtual operations and team environment
Background in academic services/ education / consultative sales / hospitality / multi-unit services/ health and wellness services
Experience in recruiting, leading, and developing effective teams, including virtually
Understanding the current landscape of the college admissions process and/or local school system preferred
Bilingual in English and Korean or Mandarin beneficial
Highly proficient in online meeting platforms, presentation applications, social media account management, as well as supporting technical knowledge
Proficient in Microsoft Office and Google applications
Ability to travel to Atlanta for annual conference, as well as in-person meetings as needed (less than 10%).
Ability to travel to operating locations within GTA as required

*Benefits for this job include paid time off for vacation, personal and sick time, program discounts, medical, dental and vision insurance, 401k options*

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

C2 Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, C2 Education complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training