Careerbuilder-US: Customer Success Manager

Customer Success Manager San Francisco / Chicago 60-65k Base + Bonus + Executive Benefits Our international client is a leading source of data and intelligence to the Alternative Asset Management/Investment Banking industry.

Their leading service helps companies of all sizes address complex and often strategic issues through providing data and information on Private Equity, Real Estate, Hedge Funds and Private Debt.

Due to their ongoing commitment to new and existing subscribers, they now have an exciting and immediate opening for a Customer Success Manager.

As an experienced Customer Success Manager, you will: Deliver onboarding and account management duties from the moment a client signs a contract Own delivery and project management tasks Cover all onboarding and implementation duties Develop and deliver appropriate customer engagement and retention strategies Work closely with sales, marketing and support colleagues to deliver a first-class service and long-term customer success Discover trends for success Always follow best practice Customer Success Manager applications are invited from those with the following skills and attributes: Customer Success Managers who have a minimum of 2 years experience gained in a similar finance, SaaS or software role First-class communication and presentation skills Intelligent individuals with a polished approach and a stable career record Customer-first attitude Can-do and problem-solving mentality The successful candidate can expect: A base salary of 60-65k Bonuses Generous benefits 401k Company match Health, Dental and Vision Numerous incentives The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout North America, The UK, Europeand Australia.