Box Office Manager for Patron Experience

Position DetailsPosting date 01/06/2022 Closing date Open Until Filled Yes Position Number 0673000 Position Title Box Office Manager for Patron Experience Department this Position Reports to Hopkins Center Hiring Range Minimum $19.66/hr Hiring Range Maximum $24.57/hr SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 ScheduleNight and weekend hours will be needed regularly to cover eventsLocation of PositionHopkins Center, 4 East Wheelock St.

Hanover, NH 03755Is this a term position?

No If yes, length of term in months.

Is this a grant funded position?

No Position PurposeReporting to the Visitor Services Manager, the Box Office Manager takes a lead role in shaping and implementing ticketing selling operations and managing the team of ticket sellers, which includes training, scheduling and supervision of student staff.

This role is responsible for creating a positive and professional team environment, with attention on the patron experience, and working closely with students enabling them to grow in a complex, customer-facing field.

The position is also responsible for shared box office daily operations.As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community.

We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.Description Required Qualifications
– Education and Yrs Exp Bachelors plus 2-3 years’ experience or equivalent combination of education and experience Required Qualifications
– Skills, Knowledge and Abilities* Bachelor’s degree* 2+ years experience working in box office or visitor/customer services.* Substantial experience with Tessitura (or similar customer relationship management platform), including building shows, generating reports and managing data.* Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.* Experience providing warm, professional customer service and sales in a busy retail environment.* Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.* Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment.

Related training is a plus.* Excellent verbal communication skills to effectively work with a diverse group of constituencies.* Strong sense of initiative and the ability to work both independently and as part of a team.* Be informed about and compliant with ADA and PCI policies.Preferred Qualifications* Experience working as part of a team in a box office or arts center* Experience in the creative sector* Experience with SQL or other database programming languagesDepartment Contact for Cover Letter and Title Michael Bodel, Director of External Affairs Talent Acquisition Consultant Michelle Hale Equal Opportunity EmployerDartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion.

We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.

Applications by members of all underrepresented groups are encouraged.Background CheckEmployment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College.

A criminal conviction will not automatically disqualify an applicant from employment.

Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.Special Instructions to ApplicantsIn accordance with federal requirements and guidance, all Dartmouth College employees must be fully vaccinated against COVID-19 or receive a qualifying medical or religious exemption from vaccination.

Every offer of employment made is contingent upon submission of appropriate documentation evidencing either vaccination against COVID-19 or the receipt of an approved exemption.

Failure to meet this condition of employment may result in Dartmouth in its sole discretion delaying your start date or rescinding its offer of employment.

Visit https://dartgo.org/vaxpolicy to review the policy and for details and information on requesting an exemption and/or reasonable accommodation.

Compliance with this policy is a condition of employment.Quick Link https://searchjobs.dartmouth.edu/postings/61182Key AccountabilitiesDescriptionTicket Selling CoordinationThis position takes the lead in implementing ticketing policies for phone and in-person box office transactions and establishing efficient and reliable ticket selling protocols.

They hire, train, schedule, support and supervise the team of ticket sellers and student managers.

They are chiefly responsible for ticket delivery protocols (printing, mobile delivery and Will Call) and work collaboratively with the Visitor Services Manager and Front of House team to ensure smooth visitor experience in admission and tracking of attendance.Percentage Of Time 30 DescriptionTicketing ManagementThis position shares the responsibility in general Box Office management, like managing inventory, processing complex orders and responding to patron needs.

In collaboration with Box Office and other Hop colleagues, they ensure smooth integration between Tessitura and related systems-College databases, payment gateways, ticket printers, scanners etc.

They help with configuring events in Tessitura and serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends.Percentage Of Time 30 DescriptionTicket Selling & Box Office OperationsThis position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations.

Participates in the sale of tickets for approximately 300+ events annually across numerous venues.

Responsibilities include selling tickets by phone and in-person, and conducting day-to-day operations.Percentage Of Time 40*
– Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

–
– Performs other duties as assignedSupplemental QuestionsRequired fields are indicated with an asterisk (*).* * How did you hear about this employment opportunity?* Talent Acquisition Consultant* AbilityJOBS* American Library Association* CareerBuilder* Chronicle of Higher Education* Chronicle of Philanthropy* Dartmouth College Employment Website* Glassdoor* Internal Employee Referral* HERC* Higher Ed Jobs* Indeed* Inside Higher Ed Jobs* LinkedIn* National Black MBA Association* Recruit Military* Prospanica* Valley News* Other (Please specify below)* If you answered “Other” to the above question, please specify here(Open Ended Question)Documents Needed to ApplyRequired Documents* Resume* Cover LetterOptional Documents* Curriculum Vitae* Additional Document #1* Additional Document #2