Benefits Program Manager

Benefits Program Manager in Chandler, Arizona, United States of America at PayPal

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.

Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day.

We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work.

We challenge the status quo, ask questions, and find solutions.

Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

For this role, we’re recruiting for a Benefits Program Manager.

The Program Manager will be responsible for the administration of global benefits programs.

The ideal candidate has a broad benefits background with strong expertise administering company health and welfare plans, while demonstrating success managing multiple vendor partnerships.

This role will provide for the US health and welfare programs, and deliver effective communications, best in class administration/operational excellence while ensuring programs are compliant.

Reporting to the Director, Americas Benefits, this role is a thought partner within the overall team, sharing subject matter expertise, while managing administrative and operational tasks and project management.

What you’ll do:

• Support the daily administration of the US Benefit programs, ranging from new hire onboarding to employee off-boarding.
• Manage outsourced Benefits Administration platform, expatriate health insurance, dental, vision, employee discounts, and expert medical opinion programs
• Manage benefit operations for Canada programs
• Create and maintain program documentation
• Create and manage benefit plan purchase orders and invoicing
• Create and provide monthly reporting as needed
• Manage employee benefit plan escalations
• Audit enrollment data, and update as needed
• Support Acquisition due diligence and company integrations while delivering an exceptional employee experience
• Complete audits and plan reconciliations, including surveys and conduct benchmarking analysis to ensure PayPal Benefit programs are aligned with the competitive market
• Drive change through effective program management, while driving employee engagement and delivering effective Benefit communications.
• Build and maintain relationships with key internal contacts such as Payroll, Global Wellness, Employee Experience and Employee Central.
• Demonstrate an ability to solve complex problems; build relationships across organization boundaries; commitment to quality and continuous improvement; detail oriented; recognized as subject matter expert.

   

What you should be really good at:

• Documenting procedures
• Resolving escalations
• Vendor management and accountability
• Writing and delivering communications in an easy to understand dynamic, not “insurance speak”
• Building relationships at all levels; including internal partners and managing vendor partners
• Being innovative
  – Doing what’s never been done before
• Managing multiple priorities while having fun
• Understanding end-to-end process and impact to employee experience
• Understanding the resolution process for an employee escalation and being empathetic to resolving

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution.

By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.

Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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