Benchmark Hospitality: Security Supervisor (Overnight)

Come be a part of something bigger! More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities. We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:Full Time employees have access to Medical and Dental insurance to fit your needsBenchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)401K match (Let us help you build your financial future)Companywide Hotel Room Discounts (Who doesn’t love to get away)Paid Time OffEmployee Assistance Program (We are here to support you)Employee family events (bring the kids!)Partnerships and discounts with major retailers such as AT& T, Verizon and Dish to name a fewMany more, please inquire for more details Who are we?Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. What you will have an opportunity to do:REPORTS TO: Director of Safety and Security. SUPERVISES: All Safety and Security employees. WORK ENVIRONMENT:All areas of Hotel and surrounding property.Job involves working:under variable temperature conditions (or extreme heat or cold).under variable noise levels.outdoors/indoors.around fumes and/or odor hazards.around dust and/or mite hazards.around chemicals. KEY RELATIONSHIPS:Internal: All Hotel employees. External: Hotel Guests/Visitors, Police Department, Fire Department, vendors and contractors. QUALIFICATIONS Essential:Minimum 21 years of age. GUARD CARD CURRENT Criminal-free record. High school graduate. Valid Hawaii drivers license. Excellent driving record. Able to drive all Company Vehicles. Fluency in English both verbal and written. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to:perform job functions with attention to detail, speed and accuracy.prioritize, organize and follow up.be a clear thinker, remaining calm and resolving problems using good judgement.follow directions thoroughly.understand guest’s service needs.work cohesively with co-workers as part of a team.work with minimal supervision.maintain confidentiality of guest information and pertinent hotel data. Desirable:College degree. Experience with computers, excel & Microsoft Word. Abilityto input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in first aid and training in CPR. Fluency in a second language. PHYSICAL ABILITIES Essential:1. Exert physical effort in lifting 50 pounds2. Endure various physical movements throughout the work areas.3. Remain in an upright position for 4 hours throughout work shift.4. Satisfactorily communicate with guests, management and co-workers to their understanding. ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete awareness of: scheduled group activities and house count. hotel facilities and services. hours of operation. facility layout. fire and emergency plans. departmental rules of conduct. Verify all arrests conducted by Police Department. Verify ensure arrest reports are completed properly. Report any incident to Department Head and Director of Safety and Security. Notify Guest Relations regarding any reports involving possible liability. Brief Director of Safety and Security on all matters requiring attention. During the absence of Director of Safety and Security, if he/she cannot be reached then, inform Hotel General Manager regarding such matters requiring their attention. Ensure all Safety and Security employees adhere to Corporate, Company and Department policies, procedures and standards. Supervise the entire Safety and Security employee assigned to the shift. Determine staffing levels and assign locations. Edit Pay Roll Plan and supervise Field Training Program. Continually evaluate subordinates. Schedule vacations and replacements as needed. Investigate complaints relative to security personnel and forward to Director of Safety and Security. Manage all fire alarms and fire panels for emergencies within the property. Maintain back up keys to the all spaces. Ensure only authorized individuals are permitted access to this area. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard. SECONDARY JOB FUNCTIONS Provide interdepartmental assistance upon request to ensure optimum service to guests. Conduct employee locker audits. Document maintenance needs on work orders and safety hazards, and submit to Manger/Supervisor. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee. occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. What are we looking for?Someone with a High school diploma or equivalent.Someone with prior hospitality/purchasing experience preferredSomeone with at least one year customer service experience preferredSomeone with 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environmentSomeone with 2 years of college in a safety, security or hospitality related disciplineSomeone with able to work a flexible schedule to include nights, weekends and holidaysSomeone with First Aid/CPR certification, prefer instructor ratingSomeone with high quality written and oral communication skills Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.