Associate Director, Patient & Provider Services

Associate Director of Patient & Provider Services, CabliviRare Blood DisordersSummaryThe Associate Director of Patient and Provider Services will report into the Director of Patient & Provider Services for Rare Blood Disorders.

This position will be responsible for managing the day to day operations of the Rare Hematology Blood Disorders Patient Support Programs (PSP), including vendor management and performance management.

This position will also partner with Quality and Compliance to ensure to all members involved in the Patient Support Programs remain compliant to all relevant SOPs.

This role will lead projects related to the optimization of the patient and provider support, including management of program SOPs, call guides and workflows, program reporting and metrics, as well and interface with partner support programs like copay assistance, benefits verification, patient assistance programs, and nursing support.Responsibilities* Develop annual contracts for PSP and manage day to day contract compliance and patient journey through for services* Provide direction and guidance to vendor partner(s) on program structure and day-to-day program operations* Act as the internal primary point of contact for patient and provider program issues, address and resolve escalated issues, and implement improvements to avoid recurrence* Serve as the liaison to the sales and market access teams* Manage annual budget needed to operate Cablivi patient support programs* Develop/obtain/maintain approval and training on SOPs related to PSP daily activities* Ensure PSP members are trained on all applicable requirements and maintain accurate training records per SOPs* Ensure compliance with PSP requirements and conduct regular quality checks to meet acceptable service quality standards* Oversee the monthly reconciliation process for Adverse Event (AE) reporting* Partner with Patient Access to provide oversight of PAP and copay assistance* Manage multiple patient and provider support program projects that require alignment of internal and external resources within specified timelines* Build and sustain strong working relationships with key internal stakeholders, including field sales, customer operations, patient access, corporate accounts, commercial operations, business analytics, marketing, legal and finance* Implement, monitor and analyze program data/reporting and key performance metrics* Identify trends and present data insights and complex issues in a clear and concise manner* Provide reimbursement expertise to key accounts when necessaryBasic Qualifications* Bachelor’s degree with 8+ years of experience; master’s degree is a plus* 5+ years of relevant experience in the biotech and/or pharmaceutical industry* Familiarity with patient and provider support services, co-pay assistance, patient assistance programs, specialty pharmacy distribution, REMS and/or case management experience* Reimbursement experience in biotech / pharma; hematology or rare disease preferred* Excellent analytical, strategic thinking, creativity and problem solving skills* Strong communication skills and ability to work with cross-functional teams* Self-starter who functions well independently and within a team* Ability to work under pressure, in a fast paced environment* Ability to act with a sense of urgency to identify and address patient, provider and process issues* Project management experience* Advanced computer skills (Excel, Power Point and Microsoft Project)* May require up to 30% travel based on business needSanofi Inc.

and its U.S.

affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce.

All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.#GD-SG#LI-GZAt Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values.

We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.Apply For Role My Candidate Account