Assistant General Manager (AGM)

Full Job Description

Job description

The La Quinta Inn & Suites located in Joplin, MO, a 160 room hotel, has the position of Assistant General Manager available for a person with a strong background in hotel operations.

Job Summary
The Assistant General Manager is responsible for coordinating all hotel operations as directed and provides direct support to the General Manager.

An ideal must possess extensive knowledge of hotel operations and a positive attitude. Must be able to train and motivate associates to perform to the best of their abilities in order to exceed all brand and company requirements.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Job Functions

· Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures

· Provides training to staff

· Selects or assists in the hiring of hotel staff and completes all new hire paperwork

· Supports team members to ensure their daily workload

· Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations

· Maintains accurate records including direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards

· Conducts or assists in conducting department meetings

· Adheres to all franchise and company procedures

· Assists in resolving guest complaints and employee issues

· Covers shifts in all departments as scheduled by the General Manager

· Performs functions of the General Manager in their absence

· All other duties as assigned

Knowledge, Skills and Abilities:

To perform the job successfully, an individual should demonstrate the following competencies.

· Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.

· Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.

· Ability to work in a fast-pace, high-energy and demanding work environment.

· Knowledge of hotel operations or ability to learn quickly.

· Problem analysis and problem-solving skills required.

· General Computer knowledge and knowledge of word processing software; spreadsheet software and internet.

· Guest relations skills.

· Prompt and regular attendance.

· Will be required to work nights, weekends, and holidays.

· Work flexible hours as required. Department schedules must accommodate fluctuating business demands and managers may be asked to work shifts other than those they prefer or normally work as based on business requirements.

· Act as a team leader / player with all levels of staff.

· Comply with hotel and/or department uniform and professional behavior and appearance standards.

Education/Experience

· Hotel Management, General Business or Marketing degree preferred but not required.

· At least 1 years of hotel management experience preferred.

· Or equivalent combination of education and experience.

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

· While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear

· The associate is regularly required to stand, walk, and reach with hands and arms.

· The associate must frequently lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision and the ability to adjust focus.

· The noise level in the work environment is usually quiet to moderate.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Relocation assistance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Yes

Ability to commute/relocate:

• Joplin, MO 64804: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location