Assistant General Manager
Crystal Bees
This is a Contract position in Southington, CT posted November 19, 2021.
SUMMARY: The Assistant General Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The AGM is responsible for all aspects of center operations and floor management including entertainment, food, beverage, equipment and property. He/she facilitates fulfillment of center goals and company initiatives. The AGM must provide leadership and vision to the center staff in support of CRYSTAL BEES mission and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.
• Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions.
• Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.
• Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.
• Hires, trains and supports bowling center management and center staff.
• Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.
• Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
