Alaska USA Federal Credit Union: Consumer Lending Training Manager

Overview:Reports to: Consumer Lending Risk ManagerFunctions Supervised: Consumer Lending business unit Training Program and course content development.Primary Functions: Develop and maintain new employee training, job specific training, and oversee Learning Management System (LMS) training for all Consumer Lending departments (lending departments include consumer loan origination, servicing, and collection teams).

Ensure training readiness by overseeing staff training completion reports for all Consumer Lending departments.Duties and Responsibilities:Maintain knowledge of credit union services, related policies and procedures, and Consumer Lending business unit functions.Supervise Consumer Lending Training Officers, with an emphasis on providing them with purpose, motivation, direction, and development.Plan, prepare, and provide classroom instruction in a variety of subject areas, with particular emphasis on training related to lending, collections, and servicing operations and credit union knowledge and services.Schedule, coordinate, and conduct general and technical training of lending, collections, and servicing personnel.Create and develop new training materials to reflect updated course content while increasing team member engagement.Serve as department liaison to Corporate Education team with researching errors and problems relating to Learning Management content and course completion.

Recommend and develop ways to improve department training and job aids using e-learning software while remaining compliant with federal and state regulations in reference to lending, collections, and servicing.Work closely with the Consumer Lending leadership team to continually enhance and develop training materials to streamline workflow processes.Provide guidance to Senior Staff regarding the training of staff on procedures and practices for all Consumer Lending departments.Perform other duties as assigned.Qualifications:Education: Bachelor’s degree in Business Administration, Finance, or related field.Creditable Experience in Lieu of Education: Demonstrated understanding of consumer, credit card, and/or real estate lending, collections, and servicing, including knowledge of all applicable laws and regulations, or equivalent experience with the credit union relating to policy/procedure development and administration.Experience/Skills: Candidates must have experience acceptable to management in consumer, credit card and/or real estate lending, collections, and servicing fields.

Applicants must have acceptable and demonstrated written and verbal communications skills.

Candidates must have a demonstrated understanding of employee training and development, to include prior experience in a supervisory or leadership role.Tenure: Not applicableEqual Opportunity Employer