Account Manager, Enterprise Team

Overview: It all starts with people.Inside every company, behind every brandwhile business success is often measured in profit, it has always been powered by people.At ChannelAdvisor we firmly believe people are the heart of any organizationincluding our own.

Thats why a career at ChannelAdvisor provides much more than simple pay and perks.

Were dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.We are seeking an Account Manager to join our US Enterprise team.

Account Managers are responsible for owning the relationships with our key clients, with a core focus on customer retention and growth.

The successful candidate will have a consultative and analytical approach in gaining a strong understanding of our clients goals to ensure product and service alignment and that their ecommerce goals are being met and exceeded.

The Account Manager will also monitor market, category and industry trends, communicate relevant trends and product developments to our clients, and offer guidance to assist with clients’ e-commerce strategy development.This role will also build relationships to accomplish two main goals:Customer renewal ensure customers are achieving an appropriate return on their investment and are happy with our products and servicesCustomer growth work with customers to design and implement account plans to help customers achieve their ecommerce business goals on ChannelAdvisor Responsibilities: Ultimate ownership for the entire client(s) relationship with ChannelAdvisor.Effectively manage & negotiate contract renewals.Understand the clients eCom goals, both short term and long term and be able to connect ChannelAdvisor products & services to aid the client(s) in attaining their goals.Up-sell and cross-sell appropriate features and products.Keep up to date with market changes and product developments and communicate this to clients with the impact to their business and suggested recommendations.Effectively work alongside other departments
– including sales, finance, product, and support
– to ensure client success and that all work is carried out in a timely and accurate manner.Deliver client feedback to appropriate departments.Nurture and develop strong relationships with day to day contacts, senior leaders and executives within their customer set through ongoing and proactive communication, ensuring customer satisfaction and high renewal/low termination rates.Understand clients key ecommerce & strategic goals and objectives, manage expectations and drive strategic goal alignment.Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity.Ensure high levels of client retention and minimum churn by actively monitoring potential risk.Establish and maintain a pipeline of short term and long term revenue opportunities.Forecast on this pipeline on a weekly basis, ability to determine accurate likelihood of closure time frame.Develop a deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software.Ability to relate the ChannelAdvisor platform to the clients strategic goals and speak to it in a way that it relates directly to the impact on the clients business.Develop a deep understanding of the clients vertical category, bringing relevant and strategic guidance that develops and broadens the trust, respect and relationship between the Client and the Account Manager.Develop and deliver strategic business plans to your customer set on a quarterly basis.

Qualifications: Our values are Passion, Curiosity, Collaboration and Persistence.

Candidates should possess:BS or BA degree requiredExperience working with large and small retailers, and providing advice and direction to management-level contacts.Proficiency with reviewing data sets and quantitative analysisProficiency using Excel, flat file, and MS Office applicationsProficiency in conducting demos of web-based applications (SaaS)Strong presentation skillsA minimum of 2 years in an account management lead positionA minimum of 5 years in a related account management positionA strong customer service orientation and the ability to form long-term customer relationshipsPrevious experience in at least one segment of online shopping/marketing channels, such as Marketplaces, Search or Comparison Shopping is a plus.

(Preferred)What to Expect:The ChannelAdvisor ExperienceBeyond the BenefitsWe take a people-first approach to caring for our ChannelAdvisors.

Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs.

We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.Compassion and CommunityWe also care about our communities.

ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs.

Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.Career InvestmentPeople are the best investment we make at ChannelAdvisor.

We help you grow.

Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation.

By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.