Account Manager

nnPortland, Oregon
– no relocationnn nnPrior Agency experience preferred!nn nn n nn nnHello!

We’re looking for a smart, hardworking account manager in our Portland office with a passion for marketing, who can help the account team partner with clients and ensure we are delivering business results across all of the marketing experiences we provide.nn nn nn nnRole:nn nnYou will work collaboratively with the strategy and creative teams in identifying the right solutions that will drive better business performance for our clients.

Where opportunities exist to align the solution across touchpoints (digital, social, direct marketing, etc.), you will assist the team to apply industry best practices, client data/experiences and optimize marketing efforts around our clients’ goals.nn nn n nn nn Marketing Competency nn Oversees specific clients at a macro level, ensuring these important lines of business operate in a consistently high-quality and profitable manner Proactively identifies opportunities for costs savings via new processes, process improvements, and team structures Increases client satisfaction and grows revenue and profitability on assigned lines of business Understands the relative costs for different levels of project components (e.g.

the cost of a landing page vs.

a site redesign) Quickly assimilates and jumps into a new piece of business or a new team Specializes in performance marketing execution and agency process Understands LIFT’s principles of success and ensures they are applied to every project
– big or small Listens for new opportunities to work with clients and involves appropriate team members to sell in new ideas and work nn Project Management Skills: nn Oversees development for multiple projects or project components
– from start to finish
– with ownership and accountability of budget and deliverables; leads estimating and invoicing Serves as day-to-day contact for clients; engages in project-level strategic discussion, including optimization, lessons learned, etc.

Proactively identifies and resolves issues; knows when to push back on client while also being flexible, responding quickly and appropriately to change Keeps appropriate team members and clients aware of project status, implications, project details, etc., as well as this information’s impact on other project components Provides value-add creative feedback that is aligned with campaign strategy and objectives; synthesizes and validates client feedback before handing off to creative Is considered the “go-to” implementation expert by internal and external teams Highlights to senior leaders any project risks (i.e.

resource problems, team problems, deliverable issues, client issues, etc.)
– and proposes solutions nn Communication Skills: nn Displays excellent verbal and written communication skills; listens, comprehends, and re-articulates accurately to gain client buy-in and agreement Listens with 20/20 hearing
– asks “why” until understands what’s behind the words Leads set-up and wrap-up of client calls, setting clear expectations of the meeting and establishing and documenting next steps Communicates effectively and persuasively at all levels and across all departments Leads client and internal meetings with clear meeting objectives, content, and outcomes Readily identifies potential issues related to client relationships and escalates appropriately Makes sure clients understand their role and responsibilities in getting a job done
– and holds them to their commitments nn People, Teamwork, Culture: nn Reflects the basis of LIFT’s culture: positive and fun, candid and open Maintains focus on the work, rather than individual egos Communicates with peers and partners in a respectful way
– assumes positive intent Is a positive and mature leader in difficult team situations; sets example with professional behavior for more junior members of the team; is recognized by peers for facilitation/problem-resolution skills Always willing to take on new responsibilities and play a leadership role in moving team forward Learns from past pain points and adapts to make them better in the future Works as efficiently as possible so that all team members can better serve the clients nn Measurement Criteria : nn Client satisfaction, revenue growth and improved profitability Winning work that performs to against our client goals and objectives Employee satisfaction and growth Effectively delivers break-through creative thinking and winning ideas and effectively sells them in to the client Is a positive and mature leader in difficult team situations; sets example with professional behavior for more junior members of the team; recognized by all for facilitation/problem-resolution skills Consistently willing to take on new responsibilities and leadership role in moving team forward Solution-oriented process champion; takes personal accountability for improving how the agency runs nn n nn nnAbout LIFT:nn An independent full-service marketing and advertising agency A warm, smart and collaborative group of creative thinkers & doers Passionate about our work, our team and our client relationships Offices in San Francisco, New York and Portland Competitive with salaries and generous with benefits nn n nn nn Next Steps: nn Check out our website to get a sense of the projects we work on If you feel like you are a good fit for a career with LIFT, please email with your resume