AAA Tow/Light Service Vehicle Driver

IntroductionA career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding.

By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference.

Get started by choosing the career that’s right for you.Click Here to Learn More!OverviewAbout ACG:The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S.

territories through the AAA, Meemic, and Fremont brands.

ACG belongs to the national AAA federation and is the second-largest AAA club in North America.Compensation:The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!Responsibilities* Operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested.* Receive call information (location of the disabled vehicle) from the Customer Interaction Center and respond to the scene of disablement.* Identify the problem, verify possession of valid AAA membership card, and provide service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) in accordance with established procedures.* Arrange for/tows vehicle, following specific instructions from the towing manual, when the vehicle cannot be started or is unsafe to drive.* Conduct routine maintenance checks and cleans the service vehicle on a regular basis.* Provide ERS support at special events as requested (Thanksgiving Day parade, etc.).* Track/record all daily activities by completing call logs, vehicle logs, receipts, etc.* Report all driving infractions to the supervisor.Requirements* Prior tow truck driver experience.* Commercial driving experience.* Roadside service experience.* Customer service experience.* Training or experience in automotive repair.* Possession of a valid state driver’s license and clean MVR* Knowledge of minor automotive repair and maintenanceAbility to:* Safely operate a full-size or mini service van or tow truck and applicable service equipment to assist AAA members, employees, and other motorists* Safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment* Service disabled vehicles by providing fuel, jumpstarts, lockout service, and changing/inflating flat tires, cleaning/replacing battery terminals, diluting battery acid residue as appropriate* Determine the cause of non-starting vehicles, sell and install batteries as appropriate* Lift material weighing up to seventy-five (75) pounds* Read and follow instructions in a towing manual* Read a map and locate street numbers/intersections within an acceptable time limit.* Read and interpret emergency road service rules and benefits* Use a cellular telephone and operate a two-way radio system* Prepare simple reports* Keep equipment clean and orderly* Communicate effectively with others in a work environment and with the public* Successfully complete drug screening, MVR, and criminal background check, and DOT health screen* Maintain accurate records* Work independently of supervision* Perform basic mathematic calculations such as addition, subtraction, multiplication, and division* Successfully complete training programs (i.e.

AAA Customer College, Emergency Road Service policies and procedures, etc.)* Support team efforts in order to achieve departmental performance goals* Willingness and ability to work irregular hours, weekends, holidays, and special events as required.* Good interpersonal and communication skills.* Willingness to work outdoors in adverse weather conditions.Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.