Senior Capability Analyst – Telecommute

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

People say change is hard. We say so what? We’re in the business of making health care more affordable, simpler and easier for people to access. We need decisive, creative and collaborative business professionals who can help us. As a Sr Capability Analyst / Product Owner, you’ll design processes and project implementations and diagnose process improvement opportunities as you develop innovative solutions that will affect millions. If that sounds energizing to you, join us today.

In this role you will represent the voice of the business by performing research, design, and development; translating complex business requirements into actionable features, user stories and changes/updates to the Government Operations application suite. This is a cross-functional liaison role that reviews requirements and performance against expectations and coordinates/facilitates or influences changes to product to achieve optimal performance. You will work with internal and external business partners to recommend future direction, respond to inquiries, and ensure alignment to business goals.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities: 

• Acts as a Claims domain specialist who owns and drives the vision for the product life cycle 
• Supports end-to-end coordination for product-related activities 
• Serves as the primary liaison between business and technical team, responsible for gathering, documenting and prioritizing business requirements in support of critical business needs 
• Serves as the SME for User Acceptance Testing activities, including providing support for hands-on testing and troubleshooting when necessary 
• Drives findings through to satisfactory resolution 
• Participates in solution analysis and design meetings for system enhancements and/or implementations 
• Participates in discussions to document Current State/Future State workflows as needed 
• Provides clear description of problems/issues for medium to high complexity problems 
• Presents options for problem resolution 
• Models collaborative leadership behavior with the team 
• Works well in a matrix environment across cross – functional teams
• Capture, analyze, organize, and prioritize business requirements ranging from moderate to complex projects
• Documents and translates business requirements into features and develops user stories
• Responsible for maximizing the value of the capabilities and products
• Collaborates with System Analysts and architecture to identify solutions to meet business requirements
• Provide explanations and information to Agile teams, stakeholders, managers
• Prepares and presents information to leadership for next steps and decision making
• Actively participate in Agile team processes and help implement process changes related to Agile
• Represents business interests and requirements on the Agile teams
• Lead, Build and maintain a backlog/inventory of system and business requirements to quickly react to additional enhancement capacity
• Provides direction to business analysts and IT resources within the Agile team to ensure highest value is delivered
• Represents Our United Culture missions and values in all activities, demonstrating exemplary customer service with internal and external team members 

While you’re busy helping us change the landscape of health care, you’ve got to be able to quickly adapt to change in a fluid environment. It’s all about quality reporting, analysis and audits and developing plans and programs to support continuous quality improvement. You’ll also be challenged to gain buy-in from multiple stakeholders before presenting solutions to senior leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• 1+ years of relevant experience as Business Analyst or Product Owner
• 2+ years of healthcare claims experience
• Demonstrated ability to manage and prioritize deliverables
• Intermediate level of experience with Microsoft Excel and Word
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Bachelor’s Degree
• Lean process improvement or six sigma qualifications / experience
• Experience of managing business partners in a matrix organization
• Experience working directly with senior level business stakeholders
• Prior experience with Microsoft Visio
• SQL programming
• Medicaid and DSNP Claims knowledge
• Solid working knowledge of how to execute on project deliverables in a fast-paced environment
• Ability to develop strong networks and ensure collaboration and consensus building
• Ability to communicate complex and technical issues to diverse audiences

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 7 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work. (sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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