Care Line Coordination Specialist, On-Site Solutions – Canonsburg, PA or Telecommute
UnitedHealth Group
This is a Full-time position in Canonsburg, PA posted June 24, 2020.
Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.(sm)
The Care Line Coordination Specialist On-Site Solutions is responsible for COVID-19 case management for worksite staff to include secondary screening of staff who have been sent home through initial worksite screening, scheduling testing, providing test results and conducting contact tracing while ensuring quality standards and company policies/procedures are followed.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Patient Care:
- Conducts screening questions for employees who cannot access smart phone technology
- Provides telephonic support for COVID-19 secondary screening of worksite staff who have been sent home through initial worksite screening
- Schedules worksite staff for COVID-19 testing and provides negative test results
- Responsible for case management of worksite staff screened for COVID-19 including coordination of follow-up testing, scheduling, tracking follow up appointments, and distribution/communication of test results
- Responsible for maintaining individual and departmental goals including case management quality, average case handling time, service level, average response time, abandonment rate, etc.
- Provides feedback to management on identified issues and assists with resolution of concerns or trends that negatively impact the worksite staff or client experience
- Prioritizes and multitasks to optimize worksite staff flow and experience
- Coordinates the return to work process for employees and employers
- Completes worksite staff referrals as needed
- Ensures the well-being of worksite staff and provides a positive, supportive environment
- Maintains HIPAA at all times and confirms release of information has been signed
- Demonstrates flexibility to meet the needs of external and internal customers to include changes in work volume, planned changes, scheduling changes, and client services support
- Performs other duties as assigned such as new models of care and new types of procedures, etc.
- Complies with and follows policies and procedures as outlined by MedExpress
- Coordinates and develops reporting out on workforce management program for clients and MedExpress
Learning and Ongoing Education:
- Maintain technical skills and apply new knowledge according to MedExpress policy
- Maintain knowledge of medical terminology
- Maintain knowledge of common safety hazards and precautions to establish a safe work environment
- Read and keep up-to-date on all MedExpress communications
- Complete all assigned training
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
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High School graduate or GED
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3 + years customer service experience
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Ability to work flexible shift, to include some nights and weekends
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Knowledge medical field federal, state, and local laws and regulations including the requirements of HIPAA and OSHA
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Knowledge of computerized information systems (EMR) used in clinical management settings
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Ability to manage complex conversations and communicate effectively both orally and in writing
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Ability to develop and maintain effective relationships and meet the needs of worksite staff, clients and other members of the MedExpress team
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Strong organizational skills and the flexibility to manage multiple tasks in a fast-paced environment
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Strong commitment to customer service and excellence in healthcare
Preferred Qualifications:
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2+ years clinical experience in a related field
Proof of immunity to vaccine-preventable diseases is an employment requirement.
© 2019 OptumCare. All rights reserved.
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Care Coordination, telephonic support, screening, on-site, worksite, case management, care management, health and wellness, health coaching, healthcare, MedExpress, Canonsburg, PA, Pennsylvania, telecommute, remote
