Teaching Assistant- It Help Desk Technician

Delgado Community College Workforce Division is partnering with Generation to offer the Digital Marketing Analyst program, a 12-week course that prepares participants for Google Analytics IQ and Facebook Blueprint certifications and all skills necessary to obtain a job in this position.

Generation is a non-profit organization that trains individuals for high-demand professions, provides them with social support services, and connects learners with employers or continuing education upon graduation.

Learn more here: https://usa.generation.org/new-orleans/it-helpdesk-technician/ The Teaching Assistant position works for Delgado and will be trained to deliver the Generation curriculum.

You are knowledgeable about industry trends in technology and able to share your own personal insight with students You love to inspire diverse groups of learners and genuinely want to help groups of learners acquire technical skills, behavioral skills, mindsets, and employment coaching that will make them valuable employees in the tech sector.

START : November 16, 2020 DURATION : 14 WEEKS SCHEDULE : 20 HRS/WEEK LOCATION : Virtual RATE: $15/hour APPLYHERE: Send Resume and Cover Letter to techpathwayswddcc.edu ___________________________________________________________________________________________ RESPONSIBILITIES:
● Deliver online small group sessions to a diverse group of learners and guide them in their learning under the supervision of the lead instructor.

● Adapt your communication style to reflect and connect with the diverse experiences of participants.

● Support Generation’s data-driven model by tracking and inputting (in Salesforce/ Canvas) participant attendance and performance in class and on assessments.

● Ensure you are bringing the learning experience to life, building community, and enhancing relevance through drawing on your own industry experience
● Coach and guide students to be as employable as possible and support them to develop industry-standard portfolios.

● Be available to co-lead class, host office hours, provide individualized student support, and complete data entry from 9a -5p, Monday-Friday.

Requirements
● Mastery of the CompTIA A Hardware and software content and the ability to teach the content to a young adult population with little previous IT experience.

● Preferred, but not required: 1-2 year industry experience and/or educational experience in Information Technology or Computer Science.

● Comfortable with communicating to large and small groups of people and have a desire to coach and guide learners in an empathetic manner.

● Passion for inspiring diverse groups of learners and genuinely want to help your group of learners acquire technical skills, behavioral skills, mindsets and employment coaching that will make them valuable employees in the tech sector