The Auto Club Group: Remote – Insurance Representative – Licensed P&C

Job DescriptionRemote Insurance Representative Licensed P& C The Auto Club Group $1000 Sign-On Bonus for P& C Licensed New Hires To qualify for the Sign-On Bonus, applicants must be new to ACG.

Additional details can be provided by our Recruiting Team at the time of applicationWhat you will do: The Auto Club Group is seeking prospective Remote Insurance Representative Licensed P& C who can provide service to internal and external customers regarding Auto Club South Insurance Company (ACSIC) and Auto Club Insurance Company of Florida (ACICF) insurance products.

In this position, you will have the opportunity to: Respond to customer and agent inquiries which may include: questions regarding policies, endorsement requests, coverage counseling, and identifying coverage gaps.

Provide advice, process add-ons (e.G., add drivers, etc.) and/or make coverage changes to existing policies only.

Individuals in this role do not write, sell or bind new policies.

Deliver customer-centric service in a high volume, fast paced call center environment, using PC, Internet and ACD phone technology.

Interact with customers, agents, internal business areas, and third-party callers in accordance with company, state, and federal regulatory policies and procedures.

May assist other Customer Interaction Centers (e.G., Claims, Membership, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Provide one-call resolutions to customer situations in the attempt to prevent callbacks.

Review and investigate complex issues such as requests for coverage reinstatements and policy exceptions.

Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure.

Make outbound customer and agent contacts in response to follow-up items, questions or complaints in order to improve customer experience, prevent delays and positively impact customer satisfaction results.

Contact the Department of Financial Services regarding escalated customer issues when necessary.

Identify and communicate potential underwriting and product concerns.

Make recommendations for product and process improvements to further develop department and company performance and reduce inefficiencies.

Refer rating errors.

Share best practices with management team/co-workers.

Understand and maintain authorization levels, in accordance with outlined state licensing requirements.

Complete and maintain licensing and continuing education requirements, in accordance with the guidelines set forth by the Department of Financial Services.

With our powerful brand and the mentoring, we offer, you will find your position as a Remote Insurance Representative Licensed P& C can lead to arewarding career at our growing organization.

How you will benefit: Our Auto Club Group Insurance Representative (ACICF-ACSIC) earns a competitive salary with the potential of earning bonuses and sales incentives Competitive Salary Insurance Agents receive 100% backing from one of America’s most trusted brands to include paid training and generated leads Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement QualificationsWe’re looking for candidates who: Education: High School diploma or equivalent Must currently hold State Property & Casualty insurance licenses Experience in /with: Providing a high level of customer-focused service Competently entering information on various screens using a PC keyboard Navigating through a PC windows environment, including accessing information from multiple applications Managing and navigating multiple sources of information and applying them as needed Performing monetary transactions (e.G., entering key data into cash terminal, adjusting account balances, etc.

Working in a customer service call center environment Working with home and/or auto insurance products Operating windows and non-windows-based systems Preparing rate quotations Investigating and resolving sales-related problems Navigating and entering information between multiple different programs & screens Knowledge and Skills: Ability to: Complete appropriate training relative to all company products and services Demonstrate advanced insurance and product knowledge with a high level of technical skills Demonstrate excellent customer service skills in a fast paced, customer focused call center environment Work within a team environment with minimal supervision Present complex information in a clear, concise manner Maintain accurate records Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.G., explain instructions, rules and procedures) Demonstrate effective use of time management Demonstrate strong skills in use of PC applications such as Microsoft Office Attain and maintain the appropriate licensing as required for any ACICF and ACSIC products Achieve service goals and other performance expectations, as defined by management Apply critical thinking and research skills to solve complex issues and billing and rating equations Company insurance products, features and services Company membership services and products Company subsidiary products Equity and group billing Auto and homeowner’s insurance terminology and explanation of coverages Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation and drive!

What it’s like to work for us: We serve our members by making their satisfaction our highest priority.

We do what’s right by sustaining an open, honest and ethical work environment.

We lead in everything we do by offering best-in-class products, benefits and services.

And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are: The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them.

We currently conduct business in 14 states in the upper Midwest and the Southeast.The Auto Club Group has established four long-term enterprise goals: Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence Become the ” Flagship club” of the AAA Federation Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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