Telesales Specialist, BGST – Remote (Kamiah)

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Job Description:

Reporting to a Supervisor, BGST Telesales, the Business to Business Telesales Specialist is responsible for selling Full Service Training and Licensed Training Provider agreements to business customers seeking to train their employees and/or deliver Red Cross training courses to individuals inside or outside of their organization. This position will also cross-sell AEDs, AED accessories, and Red Cross Store products to business customers.

The American Red Cross has an exciting opportunity for a fully-remote Business Telesales Specialist with uncapped commission.

Responsibilities

• Manage leads generated from inbound calls and web-based inquiries from business customers who are interested in Red Cross training for their employees at their location or delivering Red Cross training to individuals inside or outside of their organization.

• Convert leads into sales by acting as consultant to help business customers determine Red Cross courses that best meet their training needs.

• Develop sales quotes for training classes and provide product information to customer to answer questions to close sales

• Manage sales pipeline and follow up with customers through outbound calls and email communications to maximize the conversion of leads into sales

• Prepare inputs to sales agreements and secure signed contracts for Red Cross Training Services

• Accurately update all required information in Salesforce by following documented sales processes

• Adheres to existing guidance on obtaining appropriate approvals for all customer discounts, non-standard agreements and special handling requests.

• Cross sell AEDs and AED accessories by probing for customer needs and positioning best AED solution

• Cross sell Red Cross Retail Store Products

• Create customer relationships to secure repeat business including employee recertifications, new employee training, and training partner contract renewals

• Responsible for negotiating price discounts within established approval guidelines

• Responsible for attaining Full Service Revenue of $665K/year or generating 1200 Training partner Agreements per year.

Qualifications

Education: High school diploma/GED certificate – higher education a plus.

Experience: Minimum of 3+ years of successful experience, in a B2B Telesales role. Knowledge of and experience in applying sales techniques.

Skills and Abilities:

• Proven strong business sales skills; tele-sales experience a plus

• Strong professional verbal and written communication skills

• Demonstrated people skills (good listener, able to influence, able to engage)

• intermediate computer skills and demonstrated ability to utilize MS Office programs

• Experience with Salesforce.com or similar client relationship management applications.

• Attention to detail

• Good organizational skills and work habits (reliable and punctual)

• Skilled in time management and multi-tasking

• Ability to work in fast-paced and changingenvironment

For those candidates located in Connecticut and/or Colorado, the salary range for this position is 16.67 per hour. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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Associated topics: call, call center, cold call, networking, phone, solicit, telemarketer, telesales, telephone, web conferencing