Technical Service Representative

AkzoNobel has a passion for paint.

We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792.

Our world class portfolio of brands
– including Dulux, International, Sikkens and Interpon
– is trusted by customers around the globe.

Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

AkzoNobel Coatings Inc.

i s hiring for a Technical Service Representative.

 
The Technical Service Representative purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

This is a remote work location for this position that supports the Springfield, Ohio Market for the Automotive Specialty Business Unit.

Key Accountabilities

• Provide total technical support to customers. 
• Problem solving.

  Analyzes product-related issues, including on-site analysis and actuations.

  Performs laboratory analysis of the issues when needed.

  Communicates with RS Lab and/or Quality Control department to stablish corrective actions. 

• Manage complex customer complaints. 
• Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans. 
• Actively participate in key phases of the sales process to prospects.
• Proactively prevent and solve problems of a technical nature occurring at existing customers. 
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
• Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
• Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market. 
• Monitor competitive activities at customers’ facilities. 
• Promote the positive company reputation and develops long-term relations with customers.
• Hold and defend the values of the company. 
• Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations

Qualifications

• Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 3-5 years of work experience in technical services and support 
• Bachelor Degree in chemical engineering, chemistry or related field. 
• Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.

AkzoNobel is an equal opportunity employer.