Home Instead®
Branch Manager Job Description
McClure & Associates, LLC dba Home Instead
DESCRIPTION
The Branch Manager is a self-motivated, results driven leader who will influence a team by overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets and profitability goals, developing strategic plans, creating policies, and communicating business goals. The four key skills the GM should possess are Visionary Leadership, Strategy & Development, Negotiation and Conflict Management and Team building & Interpersonal Skills.
Additionally, the Branch Manager is responsible for integrating our Core Values of McClure & Associates, LLC dba Home Instead into the culture of the franchise office: Treat others with dignity and respect, encourage growth in ourselves and others, build value in our service to others.
RESPONSIBILITIES
Achieve an expert knowledge level of all functional areas of the businesses and key processes capable of filling in any branch role and providing leadership and guidance.
Assist in developing annual Playbook, annual sales targets, and coach the Sales and Marketing Team to achieve and exceed sales targets.
Provide leadership to the team of our vision, beliefs, and assist in execution of our plans.
Build the administrative franchise team (recruit, hire, train coach, develop staff) with the best talent for each role.
Lead and hold the Branch team accountable for individual role metrics.
Manage expenses within defined budget categories (recruiting expenses, administrative expenses, marketing expenses, and overtime expenses)
Ensure performance in all functional areas of the business are at or above objectives by: Monitoring and managing team performance against processes, metrics, auditing key processes.
Ensure the office can operate and perform all required tasks during regular business hours.
Managing administrative staff vacation and time off.
Ability to step into any functional area of the business as needed.
Assess staff members through daily accountability worksheets, weekly 1 on 1’s, mid-/year-end performance evaluations. Take corrective action on performance issues, celebrate successes and set goals for upcoming periods.
Participation in Client Quality Assurance process, including in-home needs assessment over time; Client Case Management to include engaging family members/guardians in discussions about increasing care needs due to cognitive or physical changes.
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Oversee CAREGiver retention process and engagement as needed to ensure job competency and performance levels with clients are high; additional or specialized training needs are met. Support Recruiting & Engagement Manager, ensuring execution of a regular process for evaluating CAREGivers, taking corrective actions, or creating support plans as needed.
Motivate and support employees to create a dedicated, engaged, passionate, cohesive work team
Adhere to, and implement, all company policies and procedures
Take appropriate action to ensure that the company complies with all applicable laws and regulations.
Work closely with the President of Operations to determine improvement opportunities for operational effectiveness and efficiency.
Participate in process preparation, best practices, competitor and/or market information along with forecasting and planning.
Participate in offsite strategic planning meetings with the leadership team.
Maintain regular attendance at the office to execute job responsibilities.
Perform all functions and other duties assigned as deemed necessary
MINIMUM QUALIFICATIONS
Bachelor’s Degree in business-related field or commensurate experience
Solid business management skills, including P&L responsibility
Proven results as a sales-minded leader, motivated by profitable sales growth
Able to build strong relationships, based on a consultative approach
Demonstrated success in team leadership, and getting work done effectively through teams
Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day
Organized and works with a sense of urgency
Willing to implement and follow standard processes and procedures
SUPERVISORY
This position has direct supervisory responsibilities. The Branch Manager must understand, and uphold the policies and procedures established by McClure & Associates, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
website: www.homeinstead.com/355
Each Home Instead franchise is independently owned and operated.
