Sales Associate

Hillrom and Baxter have united, creating one of the world’s leading medical products companies. We are committed to our shared vision to transform healthcare. We’re building on the legacy and strengths of two historically innovative and socially responsible companies that—when joined together—should better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.

No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.

The Sales Associate (SA) provides product in-service training for Patient Support Systems portfolio (Smartbeds, surfaces & other medical devices) in a hospital setting to support product optimization. The SA also supports territory sales activities and assists with training new sales team members when needed. The SA ensures educational programs meet corporate and customer goals and acts as a liaison between the Hillrom team and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work directly with sales team and customers once PO received, participates in delivery/implementation planning activities (customer meetings, conference calls, WebEx trainings, etc.)
• Provide in person and virtual customer training on the intended use of PSS portfolio product lines and conducts post-training follow-up with customer, following outlined training plans for maximum product adoption/optimization
• Provide support to customers for skills fairs/product competency exams
• Provide ongoing customer support, be a resource for additional clinical and product information, and ensuring post sale customer satisfaction
• Provide account management support by identifying potential or actual customer complaints/issues and act as a liaison between sales team and customer to reach problem resolution
• Identify needs and gathers customer suggestions for product enhancements, and collaborates with business and project management in making product enhancement recommendations
• Maintain detailed records of training and customer communication, providing updates to Salesforce.com and appropriate sales team contacts
• Works with customers to identify success stories and data for potential publication; including performing clinical audits
• Provide support in completing customer equipment inventories and other related sales activities
• Acts as product trainer for newly hired Hillrom sales team members when assigned
• May assist in sales process and quoting
• Other duties may be assigned

UNIQUE QUALIFICATIONS AND SKILLS:

• Technical Aptitude
• Excellent oral, written, interpersonal, and presentation skills
• Meticulous organizational and follow up skills
• Experience in public speaking
• Absolute team player
• Possess strong professional acumen
• Proficient in WebEx, Microsoft Office: Word, Excel, Teams, and PowerPoint applications
• Proven ability to build relationships with people easily, yet work independently and be self-motivated
• Travel up to 75%, with overnight regional travel expected, occasional National travel possible

  EDUCATION AND EXPERIENCE:

• Minimum Bachelor’s Degree
• Minimum 2 years of experience in healthcare or sales experience