Regulatory Operations Representative

DESCRIPTION The Regulatory Operations Representative works in a high risk, fast paced environment and will complete complex and niche clerical work, under limited supervision ensuring timely completion and compliance with established policies, procedures and regulations. Responsibilities include researching and responding to various legal documents abiding by all rules and regulations we are governed by. The Regulatory Operations Representative works with various external contacts including various state and federal governmental agencies and attorneys. Responsibilities also include providing service to internal and external customers and performing established operational functions. Duties include mastering a thorough knowledge of banking principles and regulations to perform job tasks effectively. This role takes ownership of assigned tasks exercising precise judgment and decision making skills as well as supports other teams within the department when required. – Research and respond to highly sensitive legal documents served to HSBC Bank and some subsidiaries of HSBC ensuring accuracy and compliance with all rules and regulatory requirements LPP is governed by. – Ensures RBWM /CMB relationship managers, Compliance and General Counsel are swiftly notified of high risk legal documents to ensure compliance with regulatory requirements. – Ensures Service Delivery/Banking Operations is in compliance with its obligation to restrain accounts within 24 hours of receipt and accurately respond to legal documents by the due date. – Communicates and works closely with offshore teams, branch personnel and other internal departments ensuring service levels and all regulatory requirements are met. – Complete necessary and specialized research to resolve complex problems. – Operate personal computer, scanning equipment and familiar with appropriate software and applications. – Use judgment and initiative in completion of assigned tasks. – Provide training and guidance to less experienced staff. – Perform other duties as required by Management including performing adhoc assignments, preparing reports, quality/service level checking and participating in User Acceptance testing as required. – Maintain service levels and quality standards to meet department goals and be in full compliance with all rules and regulations LPP is governed by; recommend new methods to improve department procedures and productivity. – Work closely with LPP onshore and offshore teams to meet department service levels and quality standards as well as regulatory requirements. QUALIFICATIONS: Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions – Excellent communication, organizational, decision-making and customer service skills. – Ability to read and interpret legal documents for proper handling. – Proficient with personal computers as well as pertinent mainframe systems and software applications. – Knowledge of operational policies and procedures for LPP. – Ability to maintain confidentiality as well as operate pertinent office equipment. – Experience with operation of scanning equipment. As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment, and we have a strong dedication to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.