Portuguese Work At Home Customer Experience Representative

We have Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes.

DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience.

 
Our customer base is centered around the heart of hometown America.

We’re proud to offer exclusive TV packages for first responders, health care workers, military and veterans, and some of the most dedicated community members we are honored to call customers, friends, and neighbors. 
 
For over 30 years we have been tuned in to the needs of customers.

It’s why we’ve earned the J.D.

Power accolade of being #1 in Overall Customer Service five years in a row, and #1 in overall Customer Satisfaction three years in a row.

The role
As a Portuguese Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!

In this role, you will:
Communicate the value of our products and share ways for customers to get the most from DISH Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Establish long-term customer relationships Back-to-back phone calls with customers throughout the entirety of your shift  
What’s in it for you?

This is a Full Time, Work-From-Home position #remote Average first-year salaries over $30,000 Top first-year agents averaging over $40,000 5% increase to your starting rate upon completing training Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments   Company-matched funds Tuition reimbursement Complimentary DISH programming  Highly-discounted Sling subscription Discounted phone plans on Boost Mobile Opportunity is our greatest benefit Our representatives are built to work hard and rise.

We offer defined career ladders and extensive opportunities for upward mobility.

We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

 
We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.

Ideal representatives have:
High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and/or training