Planet Fitness: Member Services Representative (Southgate)

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle.

Our goal is to assist our members and our employees to reach their full potential.We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Why Planet Fitness?Each of our employees receive:* Complimentary Black Card Membership* Company Facilitated Training* Advancement Opportunities* Rewards and Recognition ProgramsEssential Duties and Responsibilities* Greet members, prospective members and guests, providing exceptional customer service.* Handle all front desk related activities including:* Answer phones in a friendly manner and assist callers with a variety of questions.* Check members into the system.* New member sign-up.* Take prospective members on tours.* Facilitate needed updates to member?s accounts.* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.* Assist in maintaining the neatness and cleanliness of the club.Qualifications/Requirements* Customer service background preferred.* Basic computer proficiency.* A passion for fitness and health.* Upbeat and positive attitude!* Punctuality and reliability is a must.* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member?s expectations.* Strong listener with the ability to empathize and problem solve.* Demonstrate diplomacy in all interactions while using appropriate behavior and language.* High School diploma/GED equivalent required.* Must be 18 years of age or older.Physical Demands* Continual standing and walking during shift.* Continual talking in person or on the phone during shift.* Must be able to occasionally lift up to 50 lbs.* Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.* Will occasionally encounter toxic chemicals during shift.Job Types: Full-time, Part-timePay: From $10.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* Weekend availabilitySupplemental Pay:* Bonus payEducation:* High school or equivalent (Preferred)Experience:* Customer Service: 1 year (Preferred)Work Location:* One locationWork Remotely:* No