Patient Services Representative

Position Summary:
This position under general supervision, operates as part of the care team
performing a variety of functions such as greeting patients, patient
registration, insurance coverage and verification, scheduling and telephone
management.

Essential Duties
and Responsibilities: The following duties and responsibilities
generally reflect the expectations of this position but are not intended to be
all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to

patients in a courteous and professional manner in accordance with performance
standards

• Answer telephone promptly and in a polite and professional

manner

• Accesses EHR to communicate to clinical staff members and/or

providers telephone encounters using SBAR format and/or appropriate smart
phrases

• Balances cash sheet and cash drawer in accordance with

established standards

• Operates a multi-line telephone console

Experience Requirements

• Minimum one-year experience in customer service, preferably in a

related clinical environment

Education, Licensure
& Certification Requirements

• High School diploma or equivalent

• Associates degree or related healthcare certification, preferred

Knowledge, Skills and
Abilities Requirements

• Strong attention to detail and accuracy, professional attitude,

reliable

• Ability to handle confidential and sensitive information

• Ability to communicate in an active multi-office environment

• Ability to efficiently operate all job-related office equipment

• Ability to follow or provide verbal and written instructions

• Ability to relate to persons with diverse educational,

socioeconomic and ethnic backgrounds

• Basic to intermediate computer operation

• Mathematical and/or analytical ability for basic to intermediate

problem solving

• Specialty knowledge of systems relating to job function