Patient Services Representative

Patient Service Representatives (PSR) play a vital role at Aspen Dental-branded practices. PSR’s are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. Commitment to continuous development and promoting from within means your career path is limitless. We’re on a mission to give America a healthy mouth. PSRs who join an Aspen practice work for a licensed dentist and live that mission every day by supporting the non-clinical needs of your practice’s patients and dental professionals. Not only can you maximize your career potential, but you can make a real difference in the lives of patients.

About Aspen Dental-branded practices:

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

Responsibilities

• Greet and check in patients in a friendly manner.

• Collect co-payments and verify insurance coverage.

• Schedule and confirm patient appointments.

• Prepare new patient charts neatly and accurately.

• Various office duties as assigned by Office Manager.

• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.

• Collect and post payments and record receipts.

• Balance nightly deposits and complete credit card processing.

Minimum Education and Experience

• High School Diploma or equivalent.

• Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment – experience in the dental or medical industry with scheduling and verifying insurances preferred.

• Self-motivated with the ability to exceed patient expectations.

• Excellent organizational skills to effectively handle multiple tasks.

• Flexibility to support change, with varying schedules as necessary.

• Possess excellent interpersonal communication skills.

• Resume must demonstrate stable employment history.

Proof of COVID vaccination necessary for employment as a healthcare worker in states with vaccination mandates.