Patient Service Representative

ESSENTIAL RESPONSIBILITIESWelcomes all patients to the Office by their name; provides a personal introduction.Accepts first hand-off from the PSC Scheduling Center by reading check-in notes and acknowledges comments or concerns communicated by the patient to the PSC Scheduling Center Agent.Educates patients on the completion of patient intake forms.Confirms, updates, and verifies all patient demographic and clinically necessary information.Obtains and updates patient insurance information.Assembles charts for all new patients.Reviews and updates the Patient Verification Form (PVF) for existing patients.Educates patients on next steps; performs patient hand-off to the Dental Assistant or clinician.Monitors patients waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients needs.Partners with the Office team to ensure patients visits exceed expectations; takes appropriate action when visits do not exceed those expectations.Partners with the Office team to onboard and train new team members.Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.Partners with the PSC Scheduling Center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.Partners with the Office Manager and Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctors A/B scheduling preferences.Monitors dashboard reports for late patient arrivals, and missed appointments; follows-up with patients to confirm arrival or reschedule for same day or next available appointment.Monitors dashboard and completes daily patient appointment confirmations, PSC Click And Respond, (CAR) requests, and completes insurance verifications.Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.Job Type: Full-timePay: $13.00
– $15.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Computer Skills: 1 year (Preferred)Work Location: One location