Patient Access Representative

Job Details

Level
Experienced

Job Location
CrescentCare St. Roch EF – New Orleans, LA

Remote Type
N/A

Position Type
Full Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Any

Job Category
Health Care

Patient Access Representative

This position is responsible for creating, modifying, and rescheduling patient appointments for all CrescentCare locations. Other responsibilities include, but are not limited too:

• Provide provision of clinical front office support
• Call retention, telephone encounters, document management and scheduling appointments
• Assist with programmatic data entry
• Provide excellent customer service

Competencies

• Excellent verbal and written communication skills
• Ability to take initiative, problem-solve and follow through on tasks and duties to completion.
• Flexible and non-judgmental ability to work with stigmatized populations and the general population.
• Culturally open when interacting with populations/clients of different backgrounds and value systems.
• Able to multi-task and function in an office with high call volume and face to face patient encounters
• Possess telephone etiquette skills to provide customer service for all patients
• Able to relate to all patients with a positive and caring attitude

Requirements

• Punctuality is an imperative in this position
• Demonstrated technical & computer skills appropriate for the position
• Federal criminal background check
• 40 hour work week

Education Requirements

• High School diploma or equivalent required
• If hired, documented proof of highest level of education completed must be delivered on first day of employment

Preferred Qualifications

• Fluent in Spoken and Written Spanish Strongly Preferred
• Associates Degree
• Bachelor’s Degree can substitute for two years of experience
• 2-3 years’ experience in customer service highly desirable
• 2 years’ experience in the medical field or prior call center experience preferred
• Federally Qualified Health Center experience (FQHC)
• HIV/AIDS knowledge and patient experience
• Experience with the LGBTQ community

Why CrescentCare?

Our mission is to offer comprehensive health and wellness services to the community, to advocate empowerment, to safeguard the rights and dignity of individuals, and to provide for an enlightened public. We offer a broad range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Services Offered to Our Clients

Primary Health Care • Pediatrics • Dentistry • Gender Clinic • Behavioral Health • Addiction Recovery

Case Management • Nutrition Programs • Medicaid/Insurance Enrollment • Legal Services

Food and Housing Assistance • Smoking Cessation • Syringe Access Program

Advocacy, Outreach, Education • HIV/Hep. C/STI Testing and Prevention • COVID-19 Screening & Vaccinations

Our Offer to You: An Extensive Benefits Package

• All Employees are W-2 Status
• Employer Paid Benefits: Dental, Employee Wellness, Employee Assistance Program, Life Insurance
• 11 Paid Holidays, in addition to Vacation and Sick Days
• Medical Insurance (Two Plan Options)
• Vision Insurance
• Long-Term Disability
• Short-Term Disability
• 401(k) Plan – 1.5% Employer Contribution; additional Employer match with Employee Contribution
• Discount Programs

*All new hires are required as a condition of employment to receive at a minimum of one dose of the COVID-19 vaccinations prior to their start date, and complete the second dose as instructed by their health care provider.

*No Relocation Package Available

*No Work Visa Sponsorship Available

We are an Equal Opportunity Employer and do not discriminate against employees or applicants on the basis of race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws.