SWBC continues to be a strong and stable employer during these challenging times and a vast majority of our interviewing and on-boarding is being done virtually due to COVID-19.
Summary
Communicates with various financial institutions’ borrowers, through inbound and/or out-bound calling, to negotiate past due payments and resolve delinquent accounts; communicates with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.
Training hours: Monday-Friday 1:00pm-5:00pm for three weeks, 12:00pm-5:00pm for last week of training
Post Training Schedule Options: 1:00pm-6:00pm or 3:00pm-8:00pm
**Training and the position itself will be onsite/in-person
Training Class Start Date: 03/15/2021
Essential Duties
- Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts
- Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
- Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions
- Accurately processes electronic payments using the ECM/Portal system.
- Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.
Minimum Requirements
- Must have High School Diploma or equivalency.
- Must have excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
- Must be able to prioritize multiple tasks to ensure successful completion of duties.
- Must possess a working knowledge of personal computers to include MS Word, Excel and Internet.
- Must be able to type a minimum of 35 wpm.
- Call Center experience preferred
- Bilingual preferred.
- Must be able to sit for long periods of time.
- Must be able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Continuing education and career certifications
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility