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Part-time Payment Reminder Services Representative

SWBC

This is a Full-time position in San Antonio, TX posted March 15, 2021.

SWBC continues to be a strong and stable employer during these challenging times and a vast majority of our interviewing and on-boarding is being done virtually due to COVID-19.

Summary

Communicates with various financial institutions’ borrowers, through inbound and/or out-bound calling, to negotiate past due payments and resolve delinquent accounts; communicates with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.

Training hours: Monday-Friday 1:00pm-5:00pm for three weeks, 12:00pm-5:00pm for last week of training
Post Training Schedule Options: 1:00pm-6:00pm or 3:00pm-8:00pm

**Training and the position itself will be onsite/in-person

Training Class Start Date: 03/15/2021

Essential Duties

  • Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts
  • Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
  • Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions
  • Accurately processes electronic payments using the ECM/Portal system.
  • Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.

Minimum Requirements

  • Must have High School Diploma or equivalency.
  • Must have excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
  • Must be able to prioritize multiple tasks to ensure successful completion of duties.
  • Must possess a working knowledge of personal computers to include MS Word, Excel and Internet.
  • Must be able to type a minimum of 35 wpm.
  • Call Center experience preferred
  • Bilingual preferred.
  • Must be able to sit for long periods of time.
  • Must be able to stoop, kneel, and lift 10-20 lbs. of files or other documents.

SWBC offers*:

  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Continuing education and career certifications
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility

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