Part-time Payment Reminder Services Representative

SWBC continues to be a strong and stable employer during these challenging times and a vast majority of our interviewing and on-boarding is being done virtually due to COVID-19.

Summary

Communicates with various financial institutions’ borrowers, through inbound and/or out-bound calling, to negotiate past due payments and resolve delinquent accounts; communicates with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.

Training hours: Monday-Friday 1:00pm-5:00pm for three weeks, 12:00pm-5:00pm for last week of training
Post Training Schedule Options: 1:00pm-6:00pm or 3:00pm-8:00pm

**Training and the position itself will be onsite/in-person

Training Class Start Date: 03/15/2021

Essential Duties

• Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts
• Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
• Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions
• Accurately processes electronic payments using the ECM/Portal system.
• Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.

Minimum Requirements

• Must have High School Diploma or equivalency.
• Must have excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Must be able to prioritize multiple tasks to ensure successful completion of duties.
• Must possess a working knowledge of personal computers to include MS Word, Excel and Internet.
• Must be able to type a minimum of 35 wpm.
• Call Center experience preferred
• Bilingual preferred.
• Must be able to sit for long periods of time.
• Must be able to stoop, kneel, and lift 10-20 lbs. of files or other documents.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Continuing education and career certifications
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility