Overnight Customer Experience Representative

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.

Enterprise Holdings is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

Overnight Customer Experience Representative

Job ID 2021-372251

Location Customer Service/Support
– Customer Service/Support

Category Denver

Airport / City US-CO-Denver

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car
– teams that are committed to quality, innovation, customer satisfaction and employee development.

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.

This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is scheduled to work 40 hours each week and offers targeted compensation of $20.03 per hour

*In addition you have the opportunity to hit $1,000 in bonuses each month

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business.

Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.

For the latest on our COVID-19 response, please click here .

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D.

required

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

• No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be willing to work 40 hours a week and accept the starting pay of $20.03 / hour

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