Inside Sales Rep

Castle Metals is in search of a talented and committed individual to join our team in our Grand Prairie, Texas, location as a full-time Inside Sales Representative. Responsibilities will include responding to customer inquiries, preparing quotes and orders, processing paperwork and executing customer service policies to achieve customer satisfaction consistent with company objectives.

Castle Metals has over 130 years of experience as a leader in the metals service center industry. We offer a competitive salary and exceptional benefits including but not limited to medical, dental, vision, 401K match, paid time off, employee recognition, disability benefits and tuition reimbursement. Castle Metals also offers training and development opportunities to grow within the company.

Working in a team environment, participating in a quarterly incentive plan based on sales growth and the opportunity to participate in employee events are also perks of this position.

The Inside Sales Representative will act as a customer advocate. They will build long-lasting, mutually beneficial relationships with their customers. They will leverage these relationships to pair company products with customer needs to increase sales growth & customer retention. This role requires a strong work ethic, excellent organizational and communication skills. Previous experience in the metals service center industry is a plus.

On the job training may be an option for a coachable candidate with a background in sales, marketing or supply chain. A command of measurements and basic math will be key to understanding product sizes and end use applications.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:

Essential Primary Responsibilities:

• Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
• Responsible for servicing, up-selling and cross selling to existing customers.
• Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
• Examples include: determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer’s order.
• Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.
• Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
• Quotes and enters orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.
• Cultivates a strong product and market knowledge, as well as knowledge of the customer’s business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling.
• May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.

Physical Demands/Working Conditions:

• General office environment, PC use
• Telephone use
• Standard working hours: M-F (8am-5pm)

MINIMUM QUALIFICATIONS:

Required Experience: Type, Skills, and Years:

• One year of experience in sales support environment with customer relationship and maintenance responsibility
• Knowledge of sales techniques and processes
• Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
• Demonstrated sales and servicing skills with strong achievement orientation
• Problem solving skills with ability to develop innovative solutions to customer problems
• Demonstrated mathematical understanding and application
• Proficient in Microsoft Office applications.
• Demonstrated strengths in organizing, motivation, attention to detail and follow-through.
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company.

Required Education:

• Associate or Bachelor Degree in Business Administration and/or related to. Non-degree candidates may be considered dependent upon past work experience.

Preferred Qualifications:

• Inside sales experience within a metals service center
• Experience with Oracle sales order management system
• Understanding of distribution or manufacturing industry
• Solid business acumen with experience in a manufacturing or distribution environment
• Demonstrated knowledge of raw materials and/or exposure to the metals industry

We are an Equal Opportunity Employer

Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.