Inbound Contact Representative 1

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• 2 years of customer service experience

• Strong customer service orientation

• Strong attention to detail

• Strong typing and computer navigation skills

• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

• Effective verbal and listening communication skills

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate’s or Bachelor’s Degree

• Previous inbound call center or related customer service experience

• Healthcare experience

• Fluency in Spanish and Creole

Additional Information

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

*Provide proof of full vaccinationor commit to testing protocols OR*

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available

Scheduled Weekly Hours

40