ICONMA: Warranty/Sales Administrator

Additional Skills: Process dealer claims, interact with dealers on claim inaccuracy, report creation as requiredJob Summary: This position is responsible for the quality of timely and accurate processing of Pre-delivery Inspection (PDI) documents and information while utilizing decision-making skills.

This position requires interaction with the US Dealer Network, North America Sales, Finance as well as other client Motor Company stakeholders.Key Result Areas(KRA): Self-Development: Contractors at all levels are expected to keep abreast of new and changing technology and methodsthat enhance their skill set.

This can be accomplished through continuing learning at outsideclasses, seminars, reading and other related training opportunities.Continuous Improvement: Contractors are expected to find ways to continuously improve processes and responsibilities intheir job.Communication: Contractor will interact with variety of stake holders via various communication mediums (writtenand/or verbal).Delivery: PDI Processing – Reviews PDI documents for processing for the dealer to receive payments, providing reports to the dealer network as well as internal stakeholders.

Determining if the PDI document/ information are reasonable accurate and timely, all information is available.

PDI processor must have sufficient technical knowledge of the systems and processes to make efficient evaluations of the information and enter into system.

These evaluations affect the payments made to dealers in a timely manner.

Provides dealers with resolution to all PDI related issues.Job Description: Departmental Effectiveness: Keeps pace with PDI processing system technologies, procedures, and policies.

Requires balancingmultiple tasks and seeing them all through to closure.

Takes initiative to continuously improvedealers’ competency around PDI, with minimal guidance.

Ensures department effectiveness and success by participation in the balancing of workloads.Leadership: This position serves as Company’s front line contact for facilitatingclosure to dealer matters, accurately and promptly Provides a high level of expertise and product/process knowledge to all stakeholders.

Provides direction and support as SME to dealers and field staff for PDI training opportunities,for both face-to-face and on-line training, with minimal guidance.

Quality/Team Support Maintains consistent quality and quantity of work.

Works in a collaborative team environment,recognizing when team members require support and provides support as needed Accepts direction of team leaders, manager and values all team members.

Provides consistentquality customer service.

Works with NA (i.E.

dealer audits, education, issues) and escalates to Warranty Manager anyidentified, significant PDI administration issues so that appropriate action can be taken.

Action may consist of one-on-one counseling/training, dealer communications, or a dealer visit, to improve knowledge and competencyTraining: Will be responsible for review of curriculum for PDI training and educationalofferings, assisting in creating test scenarios, and delivering training as the SME to variousaudiences at various venues.Job Specifications: Education Level: High School Diploma or GEDRequired Qualifications: Experience AcceptedRelevant Experience: Position requires 5 years of work experience, with a minimum of 3 years in anadministrative or coordinator role within a Warranty or Sales department.

Demonstrated effectiveness of required skills and a minimum of 3 years of customerservice communication skills experience and/or training, written and/or verbal.

Microsoft Office (Access, PowerPoint, Excel Word) is a must Basic to intermediate understanding of client’s product line.