Head Of Sales Operations

Head of Sales Operations

Reporting to the Chief Operating Officer, this person is responsible for leading all aspects of Operations including customer development/relations, refining existing operational processes to improve speed and efficiency and complete the development and build-out of the currently planned portfolio of products/services.

Position is also responsible for developing and standing up new services and business relationships that will increase and round-out our customer services and platform.

Person will need to work closely with Product, Marketing, and Credit Operations to maximize asset growth and profitability.

What you’ll be doing:
Working cross-functionally to implement an interim CRM solution and refine business requirements for a proprietary CRM to be developed next calendar year.

Lead and grow Customer Relations team in order to support growth and customer satisfaction requirements.

Efficiently and effectively manage consumers through the customer journey funnel –
– from inquiry to adding multiple assets to their credit line.

Key contributor and operational lead in the development and launch of Insurance Products (GAP, Road-Side and Extended Warranty).

This includes supporting the product lead in the implementation of existing business requirements, working with Marketing on a launch campaign and developing sales operations processes to quickly grow volume.

Develop and build out business and operational requirements for services that will complete and augment our products and services ecosystem –
– access to asset sale through auto auctions, transportation services and others.

Identify roadblocks and work through issues together with Product, Legal and Marketing.

Who you are:
Min 3 years of experience in financing or operations/retailer operations (Direct Lender, OEM or Retailer).

Strong analytical capability and experience in a variety of roles Four-year degree with an advanced degree Business, finance, economic or engineering degree preferred.

Track record of success and increasing responsibilities.

Ability to manage a broad variety of management and business challenges in a fast-paced environment.

Willing to challenge the status quo.

Able to take on expanding responsibilities and grow in line with the expected company growth.

Who we are:

Carputty is a Fintech automotive startup looking to change the way people own and finance their cars.

We’re revolutionizing the automotive finance industry and looking for people to join us for the ride!

Focused on intuitive consumer experiences and an innovative finance product along with data and research to help make the best decisions, we want to create a trustworthy, valuable place to track your vehicle assets.