Guest Service Representative/Front Desk

Hotel Front Desk Clerk Job Description: Top Duties and Qualifications

Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs.

Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.

Hotel Front Desk Clerk Duties and Responsibilities

Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.

Hotel Front Desk Clerks have the following responsibilities:
Check in customers using computer programs and equipment and provide guests with directions to their room
Inform customers of all on-site amenities and any relevant information that is needed to use them
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible
Hotel Front Desk Clerk Skills and Qualifications
A successful Hotel Front Desk Clerk will have various prerequisite skills and qualification, including:
Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk.

Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
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Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk.

Hotel clerks will use active listening skills to understand the individual needs of each customer.

They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk.

Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems.

The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
Job Type: Full-time

Pay: $10.00
– $14.00 per hour

Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Holidays
Overtime
Weekend availability
Experience:
Guest services: 1 year (Preferred)
Work Location: One location