Freedom Forever: Solar Sales Concierge

Starting pay $18/hr.

BenefitsWe offer an extensive benefits package which includes:Medical InsuranceDental InsuranceVision Care Insurance401KMedical Reimbursement Accounts (HSA & FSA)Employee Assistance ProgramEmployee Discounts$25k Life Insurance covered 100% by Freedom ForeverPaid Time-Off Freedom Forever is currently hiring Sales Concierge for our Temecula and Las Vegas, NV Offices Do you have experience in residential solar installs and looking for a home where you can grow?

If you have a passion for Solar, Renewable Energy, Natural Resources, Sustainability, come and apply with usSummary:The Sales Concierge I is an entry level role within the Dealer Services Division.

The main purpose of this role is to support Freedom’s sales force through all means of communication used at the headquarters level.

Under close supervision, Sales Concierge I are given detailed instructions in the performance of routine communication functions.

They are to reassure the sales teams that they are in good hands and will assist in providing the needed information.

This role displays a basic understanding of the company’s operations and sales.Job Duties/ResponsibilitiesGreet each inbound sales call in a timely and professional mannerAnswers all incoming calls and questions.

Route calls to the appropriate team members for assistance with answering questions when needed.Interact with team members in Podio to provide assistance with detailed notes on what needs to be clarified for homeownerAs requisite skills and knowledge are developed, employees are expected to perform increasingly responsible and difficult assignments.Maintain a high level of professionalism and represent the organization in the best light possibleRespond to all inquiries quickly.

No inquiry should be left unansweredCommunicate as a team to ensure a smooth workflow, teamwork is important in this roleAssist sales with general concerns and inquiriesSuccessfully escalate tasks/concerns to the level II position or lead role as neededAssist other departments to confirm dates or appointments such as site audits, installation and inspections with salesRemain up to date with company updates in processes, software and policiesWork with a sense of urgency to ensure all tasks an inquires are handled/completed within a timely mannerReceives, records, and relays all telephone problems to supervisor and/or telephone technicianReview installation and finance contracts for signatures, names and title informationEnsure all documents have been submitted and meet company requirementsPerform Welcome Calls with customers to schedule site audits and answer any initial questions they may haveEnter data accurately into various software platforms, including but not limited to the company’s Customer Resource Management platform, phone system and various finance partner portalsConvey issues to the sales team so they can correctly resolve missing items to move the project into the operations pipelineDisplay a basic understanding of residential solarOther duties as assigned Qualification Requirements1 year of customer service experience required1 year of solar sales support experience preferredAbility to work a rotating schedule including early mornings, late evenings, holidays, Saturdays and Sundays are requiredMust be able to operate a computer and other communications equipment (i.E.

phone, instant messaging, video conferencing, email, etc.)Ability to communicate clearly and concisely in a professional and effective manner, both verbally and writtenMaintain tact and professionalism when dealing with difficult/irate people and those in stressful situationsFollow written and verbal directions, policies, and proceduresAbility to work with frequent interruptionsDevelop and maintain cooperative, effective working relationships with othersBasic clerical and typing skills.Ability to actively listen and comprehend callers’ requests and assist with any questionsMust be able to communicate clearly and in a positive demeanor on the phoneAbility to multitaskComputer literate and typing skills of at least 35 words per minuteExcellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high level environmentDemonstrates a sense of urgency and ability to meet deadlinesMust be highly organized and able to multitask on several projects at a timeStrong client-facing and teamwork skillsHIGH PRIORITYFreedom Forever is an equal opportunity employer.

In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law.

Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.