Escalation Representative

We seek someone with a passion for delivering exceptional customer service and a desire to begin a career in footwear to join our Consumer Care Analysis team.

You’ll play an important role in shaping our customer experience—from resolving escalated claims to preventing fraud.

We are Caleres, a global footwear company with brands that fit people’s lives.

We are ferocious about fit and living our mission of inspiring people to feel great…feet first.

We seek people who:
Expertly handle escalated customer inquiries with a focus on customer retention
Review orders for fraud and policy abuse and make informed decisions to minimize loss, maximize revenue and mitigate fraud
Efficiently handle consumer refunds and check approvals by effectively researching consumer issues and providing timely resolution
Identifying opportunities to increase efficiency and enhance the customer experience through trend analysis
Deliver strong ethical and reason-based judgment, managing information with integrity
We seek people with these qualifications:
High school diploma required; some college preferred
2 years call center or order management experience
Excellent written and verbal communication skills
Strong analytical, logical reasoning and problem-solving abilities
Excellent time management skills with ability to take initiative and work in a fast-paced environment
Intermediate Excel and incident management software experience preferred
Ability to work flexible schedule (weekends & holidays)
Why join our team?

Competitive starting salary and annual merit increases
No overnight shifts!

Great benefits, including medical coverage starting day one
Comprehensive on-the-job training
Discounts on shoes!

Excellent opportunity to grow your analysis career with our company
But most of all, we seek people who share our values and our ferocity for fit.

 
People passionate about their work.

People who hold themselves and others accountable.

People who think a $2.8 billion company should be as creative as a start-up.

People driven by an insatiable curiosity.

People who care about being the best, among the best.

 
EOE/M/F/Vet/Disabled