DMV Express Service Representative

Company Overview:
Nutmeg State Financial Credit Union (NSFCU) is a values-driven organization committed to intentional actions and investments to “be the change” in our community.
We believe prosperity for all people is possible when the people, businesses and municipalities that define a community are interconnected through meaningful social and economic relationships, ensuring inclusive and equitable access to resources.

We’re on a mission to create multi-generational prosperity throughout the Connecticut community through education, collaboration and the support of local commerce.

We’re looking for self-motivated people who believe choices matter and want to apply their talents for the collective good.

Embracing our roots as a steward of the financial cooperative movement, we are making deliberate and innovative investments in our people, products and partnerships to create prosperity for all in the Connecticut community.

If you believe that the people in our community deserve better, we invite you to join us.
Position Description:

This position is for DMV Partners, where the individual will be working in a fast paced environment with a high volume of customer contact.

This position is accountable for sales of Nutmeg products and services and for examining forms, applications, and supporting documentation before granting issuance of a Connecticut issued credential.

Key Responsibilities:
Delivers outstanding service to both internal and external members that meets or exceeds the Credit Union’s service values.
Reviews and examines applications and supporting documents for operator licenses, to ensure clear, complete and accurate information verification.
Checks for erasures or omissions in typing; responds to inquiries from the public and provides correct information on requirements and procedures.
Issues motor vehicle operator licenses containing photograph of applicant.
Collects required fees; verifies and validates applications and supporting documentation; operates camera, and other office equipment such as calculators and computer terminals.
Prepares financial documents and reports and balances cash drawer and documents.
Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members/non-members of new services and promotions; determines the members’ needs.
Keep wait times to a minimum, consistently work the line and acknowledge people waiting in the lobby.
Works toward meeting and/or exceeding the transaction threshold of completing the consumers request within the established timeframe by efficiently moving from one task to the next.
Drive member acquisition to continue the growth of the Credit Union.
Expands the relationship of new and current member’s financial needs.
Assist in the delivery of the Credit Union’s self-service channel locations.
Explore and test related technology that will improve and enhance the end-user experience.
Train new and existing members on the Credit Unions various e-services.
Lead with technology and get away from the “traditional” way of banking.
Responds to and resolves member related inquiries.
Complies with all Bank Secrecy Act (BSA), OFAC and the USA Patriot Act regulations and standards, and attends training as required.
Participates in training sessions and seminars, as necessary.
Responsibilities listed reflect general responsibilities of this position and are not to be construed as an exhaustive list of all duties.

Other duties may be performed as needed.

Qualifications:

Education & Experience:
High school diploma or equivalent required
Minimum of three years of clerical experience
A minimum of one year customer service experience including face-to-face contact with the general public.
Knowledge, Skills & Abilities:
Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users.
Knowledge of office systems and procedures.
Ability to deliver training to consumers that supports the use of technology in financial institutions.
Ability to work well independently, as well as in a team-oriented environment.
Strong organizational skills and attention to detail.
Must have a high degree of accuracy.
Ability to use manual and automated office equipment and business efficiency.
Ability to effectively communicate (written and oral) with other employees and outside entities.
Intellectual ability to learn skills and tasks required to reach maximum proficiency in this position.
Competencies:
Member/Customer Focus
Technical Capability
Interpersonal Communications
Physical Demands:
Requires standing and/or sitting for an extended period of time.
Must be able to lift up to 10 pounds.
Occasional travel required between various CT branch locations.