Customer Relations Representative (part Time)

POSITION SUMMARY: This position is responsible for collecting and processing public and in-house requests for information or actions that are received through the 311 Call Center. Provides day-to-day customer service needs for new and existing customers, inputting work orders, dispatching customers to city staff as required and following up to ensure that inquiries are completed to satisfaction. This position provides excellent customer service to internal and external customers and may perform administrative and office support activities for various departments.
The 311 Call Center provides citizens with a single point of contact for all non-emergency services that can be reported in person, electronically or by any other means of communication. Work is performed under general supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as the initial point of contact for customers via email or phone call regarding inquiries, concerns, and other City related requests.
• Responds to routine questions, gathers information, creates work orders, and dispatches inquiries to appropriate departments for resolution.
• Provides accurate and consistent information to customers regarding City programs and services, special events and other City sponsored activities.
• Provides general information and telephone numbers for various City, County, State and Federal offices and other agencies.
• Reports complaints/concerns from customers to appropriate departments and follows up to ensure customers satisfaction.
• Reviews status of work orders to ensure they are completed within the guidelines of the WebQA and contacts department representatives on delinquent work orders per proper policies and procedures.
• Inputs and/or logs information for data tracking and prepares divisional reports as requested.
• Maintains and updates HOA listing for the City.
• Monitors City Website and other outreach materials to ensure accuracy and stay informed on current events.
• Assists the Communication division with the update and publication of the Annual Resident Handbook.
• Monitors trends in inquiries and alerts supervisor of potential concerns and/or educational opportunities
• Ensures compliance with current City and department rules and regulations.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Must have a high school diploma or GED equivalent. Minimum of two (2) years previous administrative experience or any combination of experience and training that provides the necessary knowledge, skills and abilities.

CERTIFICATIONS AND LICENSES REQUIRED:

• Texas Notary Public Commission preferred

To view the full Job Description, click the attachment.
Job Post Closing Date: November 22, 2021

Job Type: Part-time