Customer Care Representative

Overview

You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB 

Responsibilities

• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
• Participate in emergency on call rotation service schedule.
• Keep accurate service request logs and documentation of all work performed.
• Participate and attend department meetings.

#CB

Qualifications

• High School Diploma or equivalent required.
• Associates degree or equivalent preferred.
• 3 years residential customer care or construction field
• Valid driver’s license and a good driving record
• Working knowledge of new technology such as iPads
• Excellent verbal and written communication skills