Customer Care Representative 2 – Percepta

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative 2 in Dearborn, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

The FLEET Customer Care Representative is the initial contact for dealership personnel and vehicle owners.  The Customer Care Representative 2 listens to customer inquiries and provides an accurate and timely response to the customer.

During a Typical Day, You’ll

• Perform all Customer Care responsibilities with consistent reliability.
• Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
  • Accurately respond to customer inquiries.
  • Document customer contacts.
  • Initiate outbound contacts as appropriate.
  • Provide on-line support for applications.
  • Utilize available resources to respond to internal and external customer inquiries.
• Help identify process improvements and best practices for the team.
• As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.

What You Bring to the Role 

• 1 – 2 years of customer service experience required; does not need to be in a call center position.
• Computer skills; experience working with multiple programs, ability to type.       
• High school diploma required.  College degree preferred or equivalent work experience required. 

What You Can Expect 

• Starting hourly rate of $17.00/hr.
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role 

In order to successfully work from home, you must have the following:

• Internet access with a minimum speed of 5 MBPS up and 10 MBPS down
• A secure quiet area in the home to work from
• The ability to work effectively in a work-at-home setting
• Ownership of or access to an Ethernet cord is required at employees cost
• Ability to be hardwired into home router
• Laptop, monitor, keyboard, and mouse are provided by the company
• This position can also be performed fully remote.

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.