Customer Care Representative

Overview You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

#CB  Responsibilities Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.

Schedule and supervise subcontractor repairs in homes after delivery to homeowner.

Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.

Participate in emergency on call rotation service schedule.

Keep accurate service request logs and documentation of all work performed.

Participate and attend department meetings.

Qualifications High School Diploma or equivalent required.

Associates degree or equivalent preferred.

3 years residential customer care or construction field Valid driver’s license and a good driving record Working knowledge of new technology such as iPads Excellent verbal and written communication skills