Customer Account Representative

Our Inside Sales Team is hiring for Customer Account Representatives! Our representatives provide critical services to our veterinary customer base by receiving and processing inbound orders for diagnostic kits and instrument consumables and making recommendations on new products. Come support our mission by delivering a world class service by driving revenue growth and inspiring loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment.

The start of training for these openings will be January 17, 2022.

Due to the current COVID -19 pandemic, our Customer Account Representatives are temporarily working from home full-time. You must be a drivable distance to our Westbrook, Maine office as we will provide a 30 day notice for a return to office schedule. Our training will be viewed to be on-site or virtual as we get closer to the start date.

In the role of Customer Account Representative:

• You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
• You will establish credibility among our domestic veterinary customers to make recommendations for additional products and services.
• You will answer questions in regards to shipping inquiries and IDEXX online store to place orders.
• You will use Salesforce.com to maintain accurate customer profiles and interactions.
• You will provide an outstanding customer experience.
• You will be on the phone answering incoming calls from established veterinary customer’s and placing orders for an 8.5-hour shift.

What you need to succeed?

• Customer Service, sales and/or customer facing experience.
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
• Capability to absorb and articulate technical information.
• Highly motivated and goal-oriented, while working collaboratively for team success.
• Strong organizational skills, especially in a multi-tasking environment.
• Ability to work both independently and as part of a team.
• Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
• Bachelor’s degree in a business or scientific discipline is a plus.

Career progression within this team could include moving to the regionally aligned outbound call inside sales role. In that role you will align by territory with the field sales team to retain, acquire and grow account base.

Schedule:
This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7:30 AM and 9:00 PM EST Monday-Friday. Saturdays (8:00 AM – 5:00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.

About IDEXX

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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