Associate Commercial Loan Servicing Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking an Associate Commercial Loan Servicing Representative in Commercial and Corporate & Investment Banking Audit, providing coverage for Middle Market Banking, Commercial Capital, Investment Banking, Sales and Trading, Commercial Real Estate, International, and Control Executive. Learn more about our career areas and lines of business at wellsfargojobs.com.

The Associate Commercial Loan Servicing Representative is responsible for reviewing, researching, processing, and responding to basic and moderate written and phone inquiries from customers, title companies, vendors, and internal personnel pertaining to loans and various areas of within loan servicing.

In this role, you will:

• Support servicing commercial real estate, construction loans and problem loans
• Identify ways to improve loan processing within established procedures
• Perform routine administrative, transactional, operational, and customer support tasks
• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of Commercial Loan Servicing experience
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Sound analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization
• Experience delivering results in a fast-paced, deadline driven environment
• Exposure to Wells Fargo AFS (Automated Financial Systems)
• Exposure to Wells Fargo SHAW (System of record for packages and loan products)
• Ability to influence and drive for results and process improvement
• Possess a high level of drive and enthusiasm

Job Expectations:

• Candidate must be able to work Mon – Fri: 8a.m. – 5p.m. Candidates also must be willing to work additional hours as needed.

Primary Posting Location:

• 3033 W Elder St. Boise, ID 83705

Additional Posting Location:

• 4101 Wiseman Blvd Bldg. 307 San Antonio, TX 78251

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.