Access Center Representative – Appointment Scheduler – 168th & Center

In 2020, MD West ONE and Methodist Orthopedics united as the most comprehensive head-to-toe musculoskeletal and nervous system practice in the region.

Our depth in orthopedic, neurosurgery and spine specialized care allows our patients to be seen under ONE versatile, collaborative entity.

We are looking for an outgoing, enthusiastic Access Center Phone Representative to schedule appointments and triage incoming calls for multiple orthopedic providers in our Lakeside clinic.

This is a full-time position, Monday through Friday 8:30am
– 5:00pm.

The ideal candidate thrives in a fast-paced work environment and is comfortable juggling multiple tasks.

Responsibilities:
Answers calls for all Ortho patients requesting MDWESTONE Ortho Providers and scheduling patients at one of our many locations.
Registers, confirms and rechecks data entry
Scans documents into EMR
Processes incoming faxes, task documents and results to providers
Deliver highest quality service in a non judgmental and non-discriminating manner to patient and coworkers.
Contribute to a team-oriented environment by demonstrating cooperative, constructive, problem solving interactions with coworkers.
Requirements:
Previous experience in a medical office recommended
Strong computer skills, experience with Microsoft Office and EMR systems
Type 40-45 WPM on a frequent basis with accuracy
Dependable, punctual, courteous, flexible, and a fast learner
Ability to tolerate intermittent physical activity (sitting, walking, standing, stooping, carrying, talking, seeing, bending, handling); ability to lift up to 25 lbs on an occasional basis
Ability to multitask
Bilingual Spanish/English preferred
COVID-19 Considerations:

To ensure the safety of our patients, employees, and communities, MD West ONE is requiring all employees to be fully vaccinated against COVID-19 effective November 1st, 2021.

All employees, patients and visitors are required to wear masks and follow CDC and Douglas County Health guidelines.

Why MD West ONE?

MD West ONE offers a competitive salary and fantastic benefits package, including:
Two medical plans to fit you and your family’s needs
Employer-paid family dental insurance, short term disability, and group life/AD&D policy
Generous PTO accumulation
Reimbursement for MD West ONE medical services for employees and their families
Robust 401(k) plan
MD West ONE provides equal employment opportunity to and will not discriminate against applicants or employees on the basis of race, color, religion, sex, age, disability, marital status, genetic information, or because of past, current or future military obligations or status, or on any other basis protected under federal, state or local laws, regulations or ordinances.

This policy applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $16.00
– $19.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
What patient Medical Records System (EHR/MRR) have you used in the past?

Example: Cerner, Allscripts, Greenway, etc.
If you were referred by a current MD West One or Midwest Surgical Employee, please list the name of that employee here.
Education:
High school or equivalent (Preferred)
Experience:
appointment scheduling: 1 year (Required)
Medical office experience: 2 years (Preferred)
Data entry: 3 years (Required)
Work Location: One location