Retail Sales Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.* Assists customers by phone or in person with product questions and purchases. Responds to customer requests accurately and efficiently on product orders, or information on products or services, including product usage, application, availability, and/or pricing. This can include information on company credit offerings* Builds and maintains appropriate BAU customer relationships* Listens to and resolves customer service complaints or requests when appropriate. Requests assistance from other retail sales employees or management in resolving customer complaints when necessary. Informs store management or other personnel of any customer complaints or requests in a timely manner* Operates cash register accurately and efficiently to ensure customer satisfaction. This can include processing customer sales transactions, as well as setting up different types of customer accounts* May be directly responsible for maintaining inventory, product displays, and pricing labels within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products. This can include verifying all signage is accurate and in compliance with company and store merchandising standards. This can also include re-stocking returned products properly* Recommends product additions or subtractions based on customer input and special order sales. Reports large volume sales by customers to store management. This may include reviewing and reporting product movement within an assigned area, and reporting discrepancies to the SIC or management in order to maintain correct inventory levels* May assist with other assigned job duties and responsibilities in the store, or as requested by management* Follows Standard Operating Procedures when carrying out position responsibilities* Attends and participates in all store meetings, training sessions, and company-sponsored programs as requiredRequirementsQUALIFICATIONS* High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations* Ability to utilize company point-of-sale system (MAC21), Microsoft Word & Excel, and other 3rd party so