Retail Sales Associate

We live by a promise to our customers that we make it easy to feel at home. We’ve made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe shopping environment for customers and a safe workplace for our associates.Here are some examples of the things that we are doing to make it easy to feel safe at work too. – Reduced hours of operation – Associate temperature checks before the start of every shift – Providing our associates with public health guidance safety training recommendations and recommended supplies for use at work – Social distancing measures ensured in workspaces and breakrooms.  Guidance provided to our customers for their safety and yours. – Protective barriers at cash registers – All stores follow rigorous cleaning procedures recommended by the public health guidance association.As a Sales Associate, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.

The Sales Associate is expected to engage customers to determine their needs and direct them to the appropriate merchandise while providing product knowledge and offering additional goods and services.  In this role you will be expected to meet sales and productivity goals and you will work directly as a consultant to customers who want to create wedding and gift registries.

Key Responsibilities :

• Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
• Escort customers to appropriate merchandise
• Explain basic features of merchandise to customers
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Organize and straighten merchandise areas on the sales floor
• Process customer transactions through the register as required
• Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
• Assist customers in creating registries, as needed
• Execute price changes and sign changes as needed
• Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes, cart retrieval and cashiering

Education/Experience/Qualifications :

• High School diploma or equivalent
• 1 year of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs