Retail Associate

At Kohl’s Stores, you’ll belong to a team that accepts everyone, works hard to help each other succeed, and takes the time to celebrate their wins. Why Kohl’s? -Teamwork Culture: Enjoy a culture where we’re all in it together. -Shift Flexibility: Enjoy flexible shifts that fit your busy schedule with availability to work days, nights, and weekends required. We’ll work with you! -Associate Discount: Earn a 15% associate discount plus stackable coupons for all your holiday gift shopping! -Leaders Who Care: Be supported by leaders who know you, listen and help you succeed. -Top National Brands: We carry the top brands you know and love.

ACCOUNTABILITIES

• “Smiles and Says Hi!” Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests

• Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer

• Able to learn and adapt to current technology to assist customer needs

• Delivers the highest level of customer service through effective problem solving

• Solicits, opens and activates Kohl’s Charge applications and loyalty programs

• Ensures that all cash handling procedures are done in accordance to policy and procedure

• Complete transactions accurately and efficiently while engaging customers

• Flexible and willing to cross-train and work in other areas of the store, as needed

QUALIFICATIONS

REQUIRED

• Ability to lift 50 pounds on an occasional to frequent basis

• Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

• Adherence to Kohl’s policy and procedures

• Regular attendance

• Effective verbal and written communication skills

• Basic math and reading skills, legible handwriting and attention to detail

• Ability to work as part of a team and interact effectively with others

PREFERRED

• Prior retail experience

• Comfortable with the use of technology consistently while performing the required tasks